October 30, 2026 at 12:33 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
AGAWAM WEST REHAB AND NURSING
61 Cooper Street, Agawam, MA
★ 3.54 reviewsRead reviews
About the community
About AGAWAM WEST REHAB AND NURSING
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
3.5 out of 5 from 4 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
PRO: 2023...The staff upstairs in Heritage West is caring and patient with elderly residents, including my mother. This is not an easy job! CON: Laundry was frequently lost. Phone numbers to various offices and nurse stations changed, making communication difficult.
★★★★★
CriticalI am a friend or relative of a current/past resident
My relative was there for rehabilitation. She had been there a few times prior to 4/20 and had good experiences. She was there 6/22-7/22 and it has been a terrible experience. They lost her denture, her clothes and discharged her and sent her home without her walker, resulting in 2 falls. We have found her in a wheelchair that belonged to another resident. The communication is terrible. If we could get calls through to her ward they frequently got disconnected. Messages left for individuals in various departments w…
★★★★★
PositiveI am a friend or relative of a current/past resident
I have had many experiences with loved ones in a skilled nursing facility. Heritage Hall West by far has been the best! My Brother in law was a patient there very recently and the care and attention he received was top notch! The staff, including the Executive Director were on top of and in most cases ahead of everything at all times. I knew each day after a visit that I could leave there feeling confident that he was in very capable hands! The facility was spic and span and the caregivers were very friendly. He re…
★★★★★
PositiveI am a friend or relative of a resident
I was quite impressed with the care my sister had received at the Heritage Hall West Facility, in Agawam, MA. My sister was there, for probably just over a year, but died about 2 years ago at the age of 50. She was born a "little person" at only 3 1/2' tall. She developed several complications due to her stunted growth, I believe, but the care she received at Heritage Hall was wonderful. The staff went to great efforts to make sure she was comfortable, clean and always had clean clothes to wear &…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 30, 2026
Campus care settings
Skilled nursing
AGAWAM WEST REHAB AND NURSING
164 CMS-certified beds · CMS CCN 225253
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 30, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 225253 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
MA Medicaid
Payer: MA Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 30, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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