★★★★★
CriticalI am a friend or relative of a current/past resident
The rooms are nice if they have the housekeeping staff to clean them. They paint a pretty picture during a tour, but what you see and hear is not what actually is delivered. They are habitually short staffed, therefore always having an excuse as to why the residents aren’t getting the care they were sold on. Laundry, toileting and showing fall way below what you would want for a loved one. Especially when you are paying extra for the services. When you approach the management, they say they’re sorry and they will s…