Community profile
4528 Intelco Loop Southeast, Lacey, WA
★ 4.074 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveOverall, it has been a good experience. It took awhile for the staff to get familiar with [name removed] habits, which is understandable. One drawback for the Assisted Living clients is that there is not a good system for monitoring their leaving the building. The food is varied but sort of bland. The room is cleaned regularly and well done. There are many activities for a person's interests.
★★★★★
CriticalThe executive management is the biggest problem. MOST staff try their best but if they are not supported it doesn't work. AND, if staff are not given clear direction and held to account, it doesn't work. While the physical apartments are nice and the frontline staff does their best, the leadership at this facility is highly disappointing. We are now in our seventh month here, and these critical issues have been happening since day one. There is a massive disconnect between management and staff, meaning the right h…
★★★★★
PositiveThey have a larger room with a separate bedroom from the living area which allows [Name Removed] to sleep while[Name Removed] watches TV. It is a nice comfortable size for them. The staff always appear to be friendly and helpful. Unfortunately, my sister and her husband do not partake of many activities there, which was the reason we move them there. However, my sister does do the exercise sessions and goes on some of the walks they have. [Name Removed] is not motivated to move at all. One cannot get him to do anyt…
★★★★★
PositiveI have to call often to check on my elderly sister (I live many states away) and the staff is always patient with my questions. I would recommend it
★★★★★
CriticalBe present with your loved one on a regular basis ... just to make sure your person is included in activities. Variety of activities is what stood out the most.
★★★★★
CriticalThe manager lied to me about my mom using the f word (my mom has never used that word in her life), she would put on her call button and staff would take a half hour to respond (they were understaffed) there is no one to call after hours (the front door locks at 8:00 pm and is not staffed) the manager was defensive and rude (we filed formal complaints).
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.
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