Brookdale River Road

The time I spent with [name removed] was so informing. She spent time with me until all my questions were answered. It is so obvious to me that the Keizer River Road faculty is ran very efficiently. I know my Mother will be a great fit and most importantly that she will be well taken care of. We did put her on the wait list and looking forward to her being there.

The facility was warm and inviting. The residents I met seemed very happy. The facility did not have enough outdoor space for my family's needs, so was not for us, but the building itself was really nice and well maintained. I was very impressed with the staff I met.

Our families experience.

The director could spend more time dealing with the residents properly and talking with the residents family when they have questions about their family members that are in there. Too much chaos all the time and the director says she'll be right back but never comes back or just shoves you off to talk with someone else who has no clue what is going on. Food options could be better also.

Slow to respond

Honestly, I did not have a great experience there. My father was only there for 3 days. His move out date was [date removed] and I'm still waiting for my refund. The bookkeeping is horrible in both Brookdale River Rd AND Brookdale Salem. I keep getting late notices even though I've already paid (and they've processed the checks), because they have not posted correctly.

Slow to respond

Honestly, I did not have a great experience there. My father was only there for 3 days. His move out date was [date removed] and I'm still waiting for my refund. The bookkeeping is horrible in both Brookdale River Rd AND [community removed]. I keep getting late notices even though I've already paid (and they've processed the checks), because they have not posted correctly.

They were our first interview and I was impressed with the facility and the rooms. The staff and managers have been very honest with us and helpful. They understand the stress and anxiety that goes into making the residents feel safe and cared for.