Brookdale Urbana

Overall pleased

Brookdale suits my mom's needs and is a very nice place to live. The staff is extremely friendly and helpful, her one bedroom unit is plenty for her. The cleaning service they have does a really great job. The options on the menu in the dining room appear to be nutritious and my mom says they are delicious. Her laundry gets done quickly. A few things that they do need to look into are, making sure her trash is taken out daily, they're special events need more than just food, it would be nice to have more events hap…

Brookdale Urbana

The people there are very friendly. It is a clean place however they just informed us that it is their policy to give the residence their medication and use their pharmacy which raise the price [Amoutn Removed] a month. My mom always took her medicine herself and we used her insurance to get her medication through Walmart and it never cost us that much money a month for her medication so that was one thing we were not happy about because it's more money and it's already pricey to live there. The menu is not that gr…

Highly do NOT recommend. Keep looking elsewhere!

Majority of staff is rude and lazy. Especially evening staff. Food is always cold. It's very hard to get in and out of the memory care unit because they avoid answering the door. They have zero patience or training when it comes to dealing with dementia residents. The facility is filthy. My mom's room was never cleaned and had ants everywhere. Cockroaches were seen often in the common areas. I had to ask every single time I wanted her laundry done or bedding cleaned and it still usually didn't get done. I woul…

Brookdale Urbana

The staff at Brookdale are amazing. They took time to really talk to my mom about all the things they offered that would make her feel right at home even before she moved in. They were empathetic when she missed her old home and proactive in helping with medical issues that were ongoing. My mom raves about the food and I feel like many of the staff have become friends. I feel like she is finally safe and cared for when I can't be around.

I was very impressed with the cleanliness of the place we had a lunch the lunch was fantastic the food was great the two people that we discussed my friend's problem with couldn't have been nicer it was just a wonderful experience I highly recommend Brookdale Urbana

[Name Removed] did a great job of explaining the services they have to offer. What made them stand out is the Ambassador program.