November 1, 2026 at 11:03 PM PST
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
CANTERBURY HEALTH CARE FACILITY
1720 Knowles Road, Phenix City, AL
★ 2.512 reviewsRead reviews
About the community
About CANTERBURY HEALTH CARE FACILITY
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
September 2, 2026 at 11:33 PM PDT
2 changes detected in this data refresh
Inspection coverage updated
Inspection coverage changed from NOT_COVERED to COVERED.
Inspection record added
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.5 out of 5 from 12 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
Do not use this place. We only took my father here because his insurance wouldn't allow anywhere else. He went in for a 21 day rehabilitation for his amputated leg. They lost his clothes, wouldn't answer our calls. We would call them at least 5 times before anyone would answer and I wish this was an exaggeration. On the day my father was discharged he was completely out of it (He was not like this previously), and any time he was touched he was screaming in agony. We were able to get him outside and to th…
★★★★★
PositiveI am a friend or relative of a current/past resident
Canterbury Health Care Facility has the memory care unit that my grandmother needs. They bring people in to help with her memory and they also have a full nursing staff on duty during the week (as they're not fully staffed on the weekends). They're really helpful with information. If something goes wrong with her, they're immediately calling us and telling us what's going on or what they need to do. They're informative and they stay in touch with you on your loved one's condition. They…
★★★★★
CriticalI am a friend or relative of a current/past resident
My loved one died alone at Canterbury Nursing facility. I was told that I would be able to be with my loved one while actively dying. This was not that case. I was called only to tell me she was dead. If you care about your loved one at all, this is the last place I would take them! They are only there for the money. The staff does not seem to care at all. This is from the top of the facility to the lowest they have. Please think twice if you want your loved one to have care. Because, they do not.
★★★★★
CriticalI am a friend or relative of a current/past resident
My mother was in respite for 5 days from 28 December till 2 January. When my mother was picked up to be delivered to Canterbury she was in good condition, she was able to get up on her own go to the bathroom even though I needed to be there to ensure put on a clean pad and depend she wiped herself and washed her hands afterward. When she came home on the 2 January 2021 she was in so much pain and looked awful. She had on a diaper, hospital gown, and her right arm and right wrist you could not touch. Her right wrist…
★★★★★
PositiveI am a friend or relative of a current/past resident
Wonderful staff, took great care of my father.
★★★★★
CriticalI am a friend or relative of a current/past resident
The rooms are rather bleak. Clothing either gets mixed up or lost. Relative dressed in clothing that wasn't his. Responses to "alert button" are dismissed. Residents will starve if a particular shift is working. There seems to be no form of oversight/management. NEVER did I see a single physician in 5 months. No one returns calls.
Verified overview
What we know from public sources
- Care options
- Assisted Living, Memory Care, Independent Living, Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- November 2, 2026
Campus care settings
Skilled nursing
CANTERBURY HEALTH CARE FACILITY
137 CMS-certified beds · CMS CCN 015382
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed November 2, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 15, 2026- CMS CCN: 015382 · Centers for Medicare & Medicaid Services · official source ↗
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Meals Provided
Health & wellness
- Diabetic Care
- Incontinence Care
- Staffing & Ancillary Services
- Non-Ambulatory Care
Activities & engagement
- Devotional Activities Offsite
- Activities On-site
Outdoor spaces
- Indoor Common Areas
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
AL Medicaid
Payer: AL Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked November 2, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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