October 13, 2026 at 11:06 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
CARLTON AT THE LAKE, THE
725 West Montrose Avenue, Chicago, IL
★ 2.510 reviewsRead reviews
About the community
About CARLTON AT THE LAKE, THE
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
September 15, 2026 at 6:14 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.5 out of 5 from 10 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
My friend has been a patient at the carlton 5 yrs now , prior to Legacy taking over I felt it was a 5 star place , then Legacy brought in new staff and the place went to hell , so much so I was gonna move my friend out of there , then Legacy brought in JoAnne as the administrator, Sarah as asst administrator and Roland as head nice , and slowly these three have slowly turned the Carlton back into a 5 star place . I visit my friend 6 days a week and talk to him 10 times a day , so I have seen the fantastic changes t…
★★★★★
CriticalOther
Dont expect your loved one to get mail, or at least unopened mail. They search looking for any kind of money you may have....No privacy
★★★★★
CriticalI am a friend or relative of a current/past resident
I've had good and bad experiences with The Carlton at the Lake. My father is taken care of and he's OK, but he's fell, and he was beaten up by his roommate and had to go to the emergency room a few times. The cleanliness of the place is not that great, but the staff is really accommodating, helpful, and nice. The staff is nice, but it takes a few times for me to instill in their head certain situations that I disapprove of or didn't understand. They have activities Monday through Friday for an h…
★★★★★
PositiveI am a friend or relative of a current/past resident
My Great aunt was in Weiss Hospital, and she unfortunately needed a facility to take care of her long term. I heard from a Doctor that Carlton at the lake was conveniently close and has good Nursing care. I looked up some reviews and they looked pretty bad. I went to go see the facility for myself and was extremely pleasantly surprised. I was greeted warmly by the receptionist and by all the staff i interacted with. I decided to give the facility a chance to see how they do. I have to say after a couple of months m…
★★★★★
CriticalI am a friend or relative of a current/past resident
I have a grandparent in this GOD FORBIDDEN place, smells bad always in bed never moved around, hardly ever changed belongings are missing no one knows where they are. I asked for information everyone is very uninformed. it a horrible place I saw bugs flying around a residents bed while visiting. no one is ever around for help it is sad. HOW DO I GET MY GRANDPARENT OUT I WANT to contest the person who's her current POA.
★★★★★
CriticalI am a friend or relative of a current/past resident
Inept staff. CNA's don't speak English and nurses so overburdened that all they can do is dispense medication. Turnaround staff is consistent. Processed food/Junk Food is served regularly. Doctor visits are non-existent. Do not allow your loved one to come to this facility or any facility owned by Legacy.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 22, 2026
Campus care settings
Skilled nursing
CARLTON AT THE LAKE, THE
244 CMS-certified beds · CMS CCN 145679
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 14, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 15, 2026- CMS CCN: 145679 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
IL Medicaid
Payer: IL Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 22, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
Compare nearby
Other communities near Chicago
Chicago, IL
PAUL HOUSE & HEALTH CR CTR
Assisted Living · Memory Care · Independent Living
From $4,950/month
Chicago, IL
SELFHELP HOME OF CHICAGO
Assisted Living · Independent Living · Memory Care
From $4,800/month
Chicago, IL
ST JOSEPH VILLAGE OF CHICAGO
Assisted Living · Memory Care · Independent Living
From $6,630/month
Published price comparison
Nearby starting prices
SELFHELP HOME OF CHICAGO$4,800/month
PAUL HOUSE & HEALTH CR CTR$4,950/month
ST JOSEPH VILLAGE OF CHICAGO$6,630/month
PEARL OF MONTCLARE, THE$7,500/month