Community profile

Carmel Hills

2801 Carmel Road, Charlotte, NC

Assisted LivingIndependent LivingContinuing Care Retirement Communities

★ 4.74 reviewsRead reviews

About the community

About Carmel Hills

Stretched over a lush, wooded 15-acre campus, Carmel Hills is an inviting continuing care community. The community is home to on average 50 independent living and 30 assisted living individuals, ages 55+. The home’s insulated campus offers peace and privacy while remaining within access to the attractions and conveniences that Charlotte, North Carolina, has to offer. Carmel Hills is centered around Christian living.…

Family and resident feedback

4.7 out of 5 from 4 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

We had a great tour experience with Carmel Hills. The main drawback for us and the reason we did not choose this facility was because of the location - there is TONS of traffic in the area. If you live nearby it is probably not bad, but we were coming from a ways away and it was very congested. She was in a place close by here previously and it was difficult to get to. Other than the location it seemed like a great place.

anonymousSeptember 12, 2022Published source

★★★★★

Positive

I am a friend or relative of a current/past resident

We found Carmel Hills for Mom. It has been a very good experience, primarily because I am now close enough to visit her every day. They are able, with the hoyer lift, to get her out of bed and into a geri chair, so she isn't just lying around the bed all day. They have worked with us to try to figure out what is best suited for her in this setting and this situation. We've needed to puree her food, and they're willing to work with us. I've been very pleased. She seems to be settling in and the s…

NinaJune 22, 2021Caring.com

★★★★★

Positive

Carmel Hill BEST in Charlotte

There are not enough words to describe Carmel Hills! It is the most wonderful loving place. My Mother lived there for 14 months and was taken better care of than I could ever imagine. The people that work there became family. They have all been there for years and years. They cared for my mother and loved on her every day. My Mother loved the food, going to Bingo and exercise class. Even when her heath worsened and she could not attend I would visit and the staff would be in her room doing her nails...bringing her …

See category ratings
Cleanliness
5.0 / 5
Friendliness
4.5 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
AnonymousMarch 21, 2019Published source

★★★★★

Positive

I am a friend or relative of a current/past resident

Suzanna and the staff showed our family what it's like to be cared for by the best. A big thank you to everyone at Carmel Hills.

the-hilton-sMay 21, 2017Caring.com

★★★★★

Positive

Best Kept Secret in Charlotte

I would shout it from the rooftops if I could how great this place is. It is thoroughly Christian and it shows. My mom spent 6 years there, 5 on the independent side and 1 in the care center. Even though she had Alzheimer's and started losing her memory early on in her stay, she was always treated with respect and dignity from the residents and the staff. When she was moved from the independent side to the care center, the director Sally was very astute in the way she handled it, first moving her to a private room…

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Alec EptingNovember 27, 2015Published source

★★★★★

Positive

I am a friend or relative of resident

My grandmother was there. We visited many times and were always impressed by the staff, facility and care. It also had wonderful food. Being around others of like faith was a special privilege also.

Heather JeanApril 20, 2015Caring.com

Verified overview

What we know from public sources

Care options
Assisted Living, Independent Living, Continuing Care Retirement Communities
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
October 22, 2026

Classification and identity evidence

Why this community appears in these categories

Continuing Care Retirement Communities

Listed by the North Carolina Department of Insurance as a licensed Continuing Care Retirement Community. The listing supports the CCRC classification but does not prove current availability, contract terms, prices, or every component service.

Authoritative classification evidence · observed October 14, 2026
  • CCRC PROVIDER: Carmel Hills, Inc. · North Carolina Department of Insurance · official source ↗

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Meals Provided

Health & wellness

  • Non-Ambulatory Care
  • Diabetic Care
  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care

Services & convenience

  • Resident Parking Available
  • Complimentary Transportation
  • Beautician

Activities & engagement

  • Activities On-site
  • Devotional Activities Offsite

Outdoor spaces

  • Indoor Common Areas
  • Outdoor Common Areas

Apartment & room features

  • Wheelchair Accessible Showers

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 22, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required