★★★★★
CriticalI am a friend or relative of a current/past resident
The staff always leave the head of the bed raised resulting in my mother sleeping curled up on the remaining short portion of the bed. The bed also has a very hard thin mattress on it, resulting in my mother not sleeping well. My mother cannot operate the bed controls herself. They removed her phone so that she could not any longer phone me stating, per the "social worker" and a "supervisor", "Staff gave her phone numbers of non-family members who complained". They refused to put the p…
