ECUMEN NORTH BRANCH

I am a friend or relative of a current/past resident

My Mother was in Memory Care for 4 years before she passed. Alzheimer's can change a person and the staff were already ready to help, distract and ensure her comfort and safety. I genuinely felt that there were staff there that really cared about her as a person. "Minnesota Nice" is not a myth!

I visited this facility

We chose Ecumen North Branch for my father. My dad will have his own apartment with his own bathroom and bedroom. It gives him a little bit more independence. The staff was very helpful. I saw their chapel and dining hall. The upkeep looked really good. They are going to freshly paint my dad's apartment before he moves in.

I visited this facility

I liked the location of Ecumen North Branch because it was so close to me. The apartment that I was shown was more than satisfactory as far as the layout, as well as the safety bars put up in the bathroom and such. I liked that they offered wi-fi. The cellphones worked in the building. You didn't have to have a special carrier or a special cellphone. I liked the attitudes of the staff, their approach, and their philosophy. The common room and dining area were very adequate and appeared to be very roomy and bri…

Poor care!! Lack quality. Majority of staff are unprofessional. Medication mishaps. Poor leadership that use the bandaid approach to fix issues. Lasts a few days then falls off. Staff act like they are unaware they are caring for the elderly. Lack of respect and no common sense. Some downright rude. Don't look for any value added service, there isn't any. Short staffed too many times to count. Staff express their concerns to family. Scary to know the care isn't there. Nutrition Svcs. Is below average. My loved one …

Lack Good Quality Care

Poor care, never really fix a problem. Many medication errors. Difficult to get into building after hours. Had emergency once and it was terrible waiting as knowone answered phone that is supposed to be used to gain entry into building. Another time waited with resident who was concerned about how she would back get in. Unfriendly staff, some plain rude. Weekends are scary, it's a ghost town. Staff express their frustration to family that they don't have enough help. Stressful leaving your loved one knowing that th…

I am a friend or relative of a current/past resident

Inconsistent, too much turnover, lack quality. Many time dangerously low staff. Never really fix a problem. Leadership stinks. Those that are qualified rarely step in to help. No personalized care or attention to detail. Get a camera, it will be a blessing. Food stinks. Building and apartments are nice but they are smoke and mirrors. Good care is just not there. Handful of staff are excellent.