FOLKESTONE

I am a friend or relative of a current/past resident

In spite of a lovely setting I would not recommend Folkestone. The rooms are ok and generally nursing staff is ok but the aides seem careless. There are a few good ones but they are very slow to respond to call lights. My mom sits in wet underwear and they aides don't like when you adovcate. They frequently forget to put my mom's hearing aids in. Her leg wraps are put on upside down. They have few activities and provide a lot of sugary snacks. I tried speaking with staff, noting all issues and they defend…

I visited this facility

Folkestone was very nice. We met quite a few residents there, and then some of the staff. Some people were actively participating in different things. We didn't try any food. It was quiet and serene. I like living there, it's calm. They were playing puzzles, and they were setting up to have crossword puzzles. Everybody is participating and filling in the crossword puzzle. There were people reading. People were in another room and the hall just doing normal activities. The staff was very friendly. They sai…

I am a friend or relative of a current/past resident

Falls, neglect, medication errors, long waits for aides, pendant calls turned off with no help given, cover up on issues of why and how residents fall, why cares not given, etc, etc. If u consistently visit your loved one + talk to.other family members you will find that unacceptable cares of residents are widespread. I observed residents sitting in dining room for 2 plus hrs after dinner because they were the "quiet' ones who could be ignored; aides are not held responsible for neglect ..even when it res…

I visited this facility

Folkestone has assisted living up to memory care and nursing homes. It is a new and nice community. They have very nice rooms too. They have lots of very good people that work there. We didn't have any problems with them. They have good food too. The dining area is nicely run. Each area has its own small dining area. There were quite a few people, but it seemed pretty efficient. It wasn't overwhelmingly large. In the memory care unit there were a lot of activities, like games and activities to promote mem…

This community was our second choice. It reminds me of a really nice resort. They have an outdoor garden area for the memory care residents. They have lap pools. This community as well as some of the activities seem to be geared towards independent living. They have five levels of care and there is a waiting list to move into the different levels. The apartments were not as nice as at the community we chose.

I am/was a resident of this facility

Please do not send a loved one here if you care about them. Extremely short staffed and over worked. The employees do not care about about the residents. The building is a mess. It looks nice but has leaks and floods monthly. Some apartments have mold from the leaking. Food is very bad. Management does not care about the residents only the money. Very bad place. I can't believe this facility has not been shut down yet. Staff constantly are making medication errors, so bad people have even died. Please I urge y…