Community profile
201 Reist Street, Williamsville, NY
★ 3.29 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalNot happy with staff. Went to management and received a song and dance from Gerry. I understand that stuff gets lost but when I show up to see my mother and find the staff sitting on their phones eating resident food while my paying mother sits in her wet depend and was left in her room and she wasn’t fed I get mad. So Gerry how would you feel?
★★★★★
CriticalWhile the facility looks nice and it claims to be “premier”, it is run so poorly. So many of the staff appear untrained in the care of dementia residents, leading to often times negligent care. Especially troubling is the sloppiness in which medications are passed, resulting in frequent errors. Communication with families is almost nonexistent. The food is often not suitable for the elderly. Individuals in their eighties and nineties don’t want tacos. While all facilities have issues, the problems here are widespre…
★★★★★
CriticalMemory Care is very poorly run. Often understaffed , mediocre food, inconsistent housekeeping. Very poor communication with families. Definitely not worth $86,000 a year.
★★★★★
CriticalMy mother loves it but I have my reservations. Staff is unruly, undisciplined and gossips. My mother loves the gossiping. I feel that this breaks HIPPA. Every time I go there, she tells me all the latest news. Staff is nice to me but when I walk in and they don’t know I am coming or that I have been sitting there, I can see they put on an act. Food is adequate. Holiday meals are really nice and she loves them. Activity staff is always pleasant. I would rate it a 1 or 2 but my mother loves it so she would rate it a …
★★★★★
CriticalNewish facility, well cared for. Poor communication with residents. Not well managed. Aides are undisciplined and poorly overseen, especially on weekends. Food quality is uneven, portions are getting smaller. Problems with laundry and mixing people's clothes. Dementia people are mixed with assisted people for activities. They tend to talk throughout the movie or music. There is no one there to correct or remove them. One staff person returned my voicemail message during three years of dealing with them.
★★★★★
PositiveWe will be moving my mom to Fredonia Place of Williamsville. I like that a lot of people and staff from my mom's previous community will be moving there, so there's going to be continuity for her. My mom is Catholic, and they have a chapel in the facility, which was a very important thing for us. So those are two of the major reasons that we selected this one. It's very, very open and there are a lot of windows and they looked out to one of the courtyards, which were exterior. The room had its own ba…
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.
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Published price comparison
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