November 1, 2026 at 3:09 PM PST
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
Heritage Health Services
1119 N Wisconsin St, Port Washington, WI
★ 2.04 reviewsRead reviews
About the community
About Heritage Health Services
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
2.0 out of 5 from 4 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalOther
I watched how they treated the patients in the memory care unit so poorly. I would not allow my dog to live here. They do not do activities with the patients at all. They walk around looking for their rooms. They should have signs on the door with their name on there visible. Nothing to let them know where their rooms are and they always in other people rooms. Staff works short and they are not able to give patients the correct care. Management is rude to staff talking down to them in front of visitors and patients…
★★★★★
CriticalI am a friend or relative of a current/past resident
Heritage Health Services in Port Washington is a horrible choice to send a loved one!! The quality of care given at that place is atrocious. Don't get me wrong, there are a couple good Nurses and CNA' s there, but they can only do so much. Sadly, their kindness cannot outweigh others lack of knowledge, their inability to preform BASIC caregiver tasks, amount of neglect, amount of disrespect they show the residents and family members, and overall pure ignorance. Long story short... My mom was discharged fr…
★★★★★
CriticalI am a friend or relative of a current/past resident
My husband was in this facility for a little over 3 weeks for rehabilitation. For the first 11 days that he was here he never once received a shower and he suffers from incontinence. I had to go to the administrator and raise hell,because in my opinion that was blatant neglect. He of course waa given a shower within an hour of my bitching. I was told that it was an oversight and he was now on the shower schedule, which he was suppose to receive twice a week from there on. Needless to say he got on shower on a Satur…
★★★★★
PositiveI am a friend or relative of a resident
My husband was at the Heritage Nursing and Rehab Center for six weeks, and I can't say enough about them. They were very, very good to him. We were going there for therapy to get him to walk, and to get his throat muscles back so that he could eat. He was on a feeding tube, so he could not take anything by mouth, which was difficult -- not even water, and he was doing pretty good with the exercises and trying to talk, and he was doing good with his walking. He had to have a walker, but he was doing pretty good…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- November 1, 2026
Campus care settings
Skilled nursing
Heritage Health Services
50 CMS-certified beds · CMS CCN 525586
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed November 1, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 525586 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
WI Medicaid
Payer: WI Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked November 1, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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