Highgate at Wenaachee

I have a family member at Highgate. I had my concerns when we first moved in but the new care coordinator has gone above and beyond with her staff to make sure they are doing everything they are supposed to. But what makes our experience they best is the two girls at the front. They are always smiling and always in a great mood. You can tell they are there for the residents. They both have hearts of gold and will do anything to help family, residents, and their fellow staff. The one that sits towards the back with …

Giving Care

I have resided at Highgate for two months. In that time, I have experience consistent support from caregivers who really do have time to give care. They are helpful and positive. That, to me, is the most important factor in assisted living; how one is cared for.

The Staff is always friendly and courteous to my mother. She enjoys the other residents and the activities that are offered

problems persist despite their efforts to improve

The food service and quality is poor. There are minimal activities and quite a few are supposed to be "resident led" which means they don't occur. They consider parking residents in front of a big TV as a major activity. The med-techs are efficient and very kind. The nursing staff don't follow through. There are a few very dedicated, kind care givers but for the most part there is constant turnover in the caregivers. This is very confusing for residents. Because of the turnover, quite a few of the caregivers don…

Highgate care

My Dad (age 94) currently lives in the Cottage at Highgate. We moved him there from another center because of understaffing and poor care that resulted in a medical emergency . Since moving to Highgate I feel we are experiencing a much higher level of care by well trained caregivers who treat our Dad with kindness and professionalism. Highgate is one of the more expensive care centers but they have chosen to hire a higher number of employees who are well trained and committed to their profession. I have never hear…

Current review of Highgate

My loved one has been at highgate for 5 years and periodically we have an issue that needs to be looked into and resolved. So far my concerns have been listened to and dealt with. I am currently in the middle of an issue concerning the quality of care that is being worked through. My scores are on the lower end due to this issue not being finished yet.