★★★★★
PositiveNeeds Some Improvement
My mother lived at Highland Cove for six years, first in independent living and later in assisted living. The community’s strongest features are its attractive grounds, pleasant outdoor spaces, and convenient central location in Millcreek. Unfortunately, our experience with the administrative and operational side was inconsistent. Response times for non-urgent maintenance were often very slow. Room cleaning was marginal and did not consistently meet expectations. Staff turnover was also a significant concern. Dur…
