October 15, 2026 at 3:33 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
Highland House Rehabilitation and Healthcare
1700 Pamalee Drive, Fayetteville, NC
★ 2.29 reviewsRead reviews
About the community
About Highland House Rehabilitation and Healthcare
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
September 15, 2026 at 6:42 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.2 out of 5 from 9 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
Don’t go get my mommy in law was here roaches running on the bed. Mommy was left unattended for hours soiled and in bed clothes at 1pm. Was supposed to have rehab. It never happened
★★★★★
CriticalI am a friend or relative of a current/past resident
My relative has been here for six years. I am sitting in the ED at Cape Fear with my family member who had to be taken to hospital because she has possible bowel blockage after complaining of nausea and sharp pain in abdominal area for two weeks. Once I met her at ED I now see a huge red area on her lower back which doctors tell me it is beginning of a bedsore. The nursing home has tried for four months unable to diagnose the problem and all the while it is skin breaking down because of lack of care and neglectful …
★★★★★
CriticalI am a friend or relative of a current/past resident
I have a family member in this facility and I have followed the chain of command to get the appropriate nursing care for her. Not allowed to come out of their rooms for 9 days, somehow she got COVID19. Placed on the COVID19 Hall she went four days without a bath or getting to brush her teeth. I went on August 1st 2020 and made the director of nursing aware of this with other issues my family had called about,but she would not return any calls. The Director of Nursing stated if my family or myself had a concern to c…
★★★★★
CriticalI visited this facility
Nasty smell in hallways. Rooms drab. Staff overworked and stressed. To few workers. Residents seemed board. Food bland and of cheap quality. Nurses overworked, stressed and generally unhappy.
★★★★★
PositiveI am a friend or relative of a current/past resident
My husband is now at Highland House. I highly recommend them. They do a good job. The rooms are very nice. The dining area is adequate. They serve good meals too. If you can't go to the dining room, then they bring it to your room for you. The staff members are very good. When they come into your room, they're cheerful. They treat the patients like they care about them. They also show them respect. My husband was a chaplain, and the staff will call him, "Chaplain," whereas at the other places, t…
★★★★★
PositiveI visited this facility
Highland House is very good. The staff was very helpful. I did see the rooms, and it was very clean. It's not gated. I think it is locked inside. One of the clients was coming out because we were going in, and one of the assistants came and got the patient, so they are really on top of it.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 20, 2026
Campus care settings
Skilled nursing
Highland House Rehabilitation and Healthcare
106 CMS-certified beds · CMS CCN 345353
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 15, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 16, 2026- CMS CCN: 345353 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
NC Medicaid
Payer: NC Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 20, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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