New Perspective West Fargo

Review for New Perspective West Fargo

We spent a lot of time looking at other facilities. We checked corners of hallways for cleanliness, dust on light fixtures, how the staff greeted people not only us, room designs, security, programs for residents, and of course cost to live there. Many more things but how the facility is managed was very important.

Review for New Perspective West Fargo

The good: clean, safe, great amenities, very friendly and caring staff. The bad: perpetually short staffed, some complaints about food. All things considered - a good place for my mom.

Things to know about New Perspective West Fargo

The caregiver staff are not consistent, nor are they necessarily kind. There are a few caregivers who have empathy, but the younger ones lack empathy and patience. There is a high turnover in staff. The director is inexperienced and rarely has her door open nor does she get out and visit with the residents The waitress staff are slow and don't always get your order correct. They often run out of certain food items. The activities are the same each week and are not highly attended. The front desk staff is friendl…

Needs improvement

I have had my mother there over a year. They have forgot to invite me to her care conference every three months. The turnover is horrible. Staff in the memory care sleep all the time. I've had to wake the up to let me out of the locked unit. Lots of her things have been stolen and not by other residents. My mother is on a wait list for another place and I can't wait to remove her. Assisted living, this place seems amazing. Staff and residents seem very friendly. They have a library, pool, billiard room, goodies sp…

Nice building with friendly residents

It's a nice building. There are plenty of friendly residents, so making friends is easy. The food is mediocre, obviously bought frozen then reheated. It's expensive, but most of the other places are more expensive.

The memory care unit is large.and looks nice from the outside. Many times when I would visit, the workers would be on their phones in groups instead of looking out for the residents. One time, I was there and found dried feces on many chairs in the sun room. I guess no one wanted to clean them, so the chairs were set aside or pushed into the table so another worker could clean them but didn’t. For the price of memory care, I would expect a clean and diligent staff to look out for my beloved family member. I was ver…