October 27, 2026 at 11:19 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
OTTERBEIN NEW ALBANY
6690 Liberation Way, New Albany, OH
4 published reviews availableRead reviews
About the community
About OTTERBEIN NEW ALBANY
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
October 26, 2026 at 2:33 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
4 published reviews available
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us. An overall rating is not available.
★★★★★
PositiveDad Loves New Albany Otterbein
My Dad had major surgery recently. After a 3 week hospitalization he requested to go back to New Albany Otterbein for the 3rd time in 2 years. He is especially fond of [name removed] the afternoon/evening manager in House 5, but there are several others on staff who were very friendly and helpful to my Dad and our family. This particular time, we were blessed to meet the new Social Worker, [name removed]. She quickly assessed a very difficult situation surrounding my parents living situation and was able to get t…
★★★★★
Critical50/50; the PSAs saved the review
The concept of Otterbein Senior Living is impressive. It helps patients feel at home or like they have their own apartments. There should be many more to the point where the traditional nursing homes disappear. The environment can help with a patient getting better on all levels. My mom was at this facility for 6.5 days in the short term building. First impressions were great. Michael got my mom a wheel chair, noticed she was cold and gave her a blanket. My sister and I knew she thought we were “dropping her off” …
★★★★★
CriticalWish I would have gone elsewhere.
Our first experience a year ago with the Gahanna location was positive. When the Gahanna location was not available this time we choose the New Albany location thinking it would be the same or better quality. I was absolutely wrong! It appears they are way understaffed and at times inattentive to the needs of the residents. Protocols for patient rounds do not appear to be followed with any rigor. Staffing for evening and weekend shifts is a concern. While responsive to calls that should not have to be made in the f…
★★★★★
CriticalThis was an awful experience for both my parents
Unfortunately, both of my parents came here following their hospital stays. My mother called me in tears the same night she was admitted and we brought her home the next day because of the awful way she was treated. No one would respond to her buzzer because they were all sitting in the lobby playing with their phone in fact when I came to see my mom they also had their friends sitting there with them that did not even work there. The one aide that finally showed up to my moms was rude and told her she'd just have …
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 28, 2026
Campus care settings
Skilled nursing
OTTERBEIN NEW ALBANY
60 CMS-certified beds · CMS CCN 366424
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 28, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 26, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 366424 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
OH Medicaid
Payer: OH Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 28, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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