Our House Senior Living Memory Care - Eau Claire

I visited this facility

I wasn't really impressed with Our House Senior Living Eau Claire. It was very small, kind of dark, the people there were very friendly, but I didn't like the location at all. When you looked out the window, you looked at another brick building. But it was clean, and there's nothing really wrong with it. The woman I toured with was extremely knowledgeable, friendly, and took a lot of time with me. I thought they did a really nice job of presenting their programs.

This was a good property. The staff was friendly and very kind. The inside of the community was very well cared for nice and clean. The rooms seemed to be a good size they didn't have quite a kitchenette but a little area where you could have a microwave and some counter space for snacks and a little sink area. Outside had a nice lttle sitting area being that we were there in early spring nothing was in bloom .

We will not be using this community again for respite care!!

I liked the activities director as she seemed to genuinely care about the residents. The food was good and they keep the community clean. The management was confusing to work with as they had a lot of turnover. The 2 people that worked there when move first went in seemed to care. One of the people that replaced them when they left does not seem to know what they are doing. I also did not like that no one advised us that there was this change in management.

Not impressed

Because we left mom there while we remodeled to make things safe at home we did not get to see much of anything going on. Staff was polite. I do have to say I was NOT impressed with the way management was run. This was after Jessica and Desiree were gone. When we picked her up I had to bring up mom's petty cash that was there. I almost forgot about it but they should not have. The system should not have been allowed to deactivate her without reminding them about the petty cash. There were also clothes missing. He…

Communication needed

I was very pleased at first when I toured the facility and we put mom in Our House Memory Care in Eau Claire. The main person we were in contact with was very nice. I was disappointed that when she left half way through the time mom was in, she didn't contact us to let us know there would be changes. Although it did not affect mom it could have if her memory had been more in tact. It doesn't matter how staff come and go, it is important that the personal contact to the family should be priority by those that are …

We toured this community while looking into care options for a loved one, and overall I thought it seemed like a very nice place. It was a newer facility, and very clean and well kept. However, I don't think it would have been the best match for our loved one. The facility was a little too large, and they didn't provide quite the level of memory care we needed.