★★★★★
CriticalUnfortunate
As moms needs shifted over a period of two years, a shift in the care she received changed as well. A serious lack of communication related to her needs, and frustration by the owner related to Moms new health challenges. The facility began to decline in the quantity of caregivers as well as the upkeep of interior and exterior of the building. The lack of empathy or compassion and level of unprofessionalism I never thought I would witness by these owners. We were not allowed to enter the facility to retrieve Moms p…
