Community profile

SAINT MARY HOME

2021 Albany Ave, West Hartford, CT

Skilled Nursing

★ 2.88 reviewsRead reviews

About the community

About SAINT MARY HOME

A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.

Tracked public-data history

Recent changes

Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.

  1. October 28, 2026 at 8:03 PM PDT

    1 change detected in this data refresh

    Inspection record updated

    Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.

    Centers for Medicare & Medicaid Services ↗

Family and resident feedback

2.8 out of 5 from 8 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

I am/was a resident of this facility

do not ever go to this nursing home for anything. Staff is cold and fowl mouth. I had better care at home. The shop around before thinking of this place.

neveagainSeptember 25, 2023Caring.com

★★★★★

Critical

I am a friend or relative of a current/past resident

My mom is there now and we'd like to get her out. They are severely understaffed, which I think is true for many facilities. As a result they take forever to address needs/call buttons. Some staff are wonderful, many others have no patience for these elderly folks. Also, there is very little hot water for showers; my 92-year-old mother had to take a cold shower! They have very few recreation activities available for residents. There is no one who is available to address mental health needs (counseling) perhaps…

Zipporah18December 29, 2022Caring.com

★★★★★

Critical

I visited this facility

The care at St Mary’s was just awful. The place is filthy, the food was horrible, I would not feed the slop to my dogs! My brother was there for a month recovering from a stroke and the nursing staff were completely incompetent. There were almost no CNA’s to speak of and those that bothered to show up did as little as possible to help anyone! Nobody in this facility cares at all. Worst all around experience ever! I feel bad for the permanent residents

Veronica KleinSeptember 12, 2022Caring.com

★★★★★

Positive

I am a friend or relative of a current/past resident

My mom is in rehab at St Mary Home. The facility is very clean. The people are friendly. If my mom needs assistance, they are always there, so I have no complaints. My mom is in a private room that's right next to another room, but they share the same bathroom. They have a room where they play music, and somebody plays the piano. My mother has physical therapy every day. She has a walker, but she's beginning to walk better. My mom loves the meals. She has insurance, so it was covered.

LeaApril 17, 2022Caring.com

★★★★★

Critical

I am a friend or relative of resident

One of the worst experiences so far in taking care of my mother who has dementia. She was placed here to recover from a broken hip. We saw her while she was there multiple times a day for almost 3 weeks so needless to say we had A LOT of exposure to this place and we couldn't wait for her to get out and back to her other long term facility because of the following.... --She was left for hours on end in a soaking wet diaper, --when she was dry they had her sitting on a urine stained cushion so then her clean cl…

SONofOneCaredforJune 14, 2016Caring.com

★★★★★

Positive

I am a friend or relative of a resident

The section where my husband is located at Saint Mary Home is part of the nursing home, but entirely winged off. The CNAs or the RN administer the medications, but generally, my caregiver is the one who stays with my husband whether he’s in his room or the dining room. Most of the people who are there are very old, so the physical therapist comes to them in their rooms. They do have at least one room for physical therapy, but the physical therapist would sometimes come to my husband’s room to work with him one on o…

PatriciaTRGRLMay 11, 2016Caring.com

Verified overview

What we know from public sources

Care options
Skilled Nursing
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
October 29, 2026

Campus care settings

Skilled nursing

SAINT MARY HOME

256 CMS-certified beds · CMS CCN 075085

Classification and identity evidence

Why this community appears in these categories

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed October 29, 2026

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed September 15, 2026

Facility-level payment evidence

Plans and public programs found in source records

These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.

Certified provider record

CT Medicaid

Payer: CT Medicaid · Service scope: Long Term Nursing

Room-and-board coverage is not publicly confirmed.

CMS Provider Data Catalog ↗ · source dated October 1, 2026

Certified provider record

Original Medicare

Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing

Room-and-board coverage is not publicly confirmed.

CMS Provider Data Catalog ↗ · source dated October 1, 2026

Payment-program records

Medicare and Medicaid information

Medicaid

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Medicare

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Official oversight

Inspection and quality records

Centers for Medicare & Medicaid Services2/5 overall CMS rating · 2/5 health inspection · 1/5 staffing · 11 recent-cycle deficienciesView the official record ↗

Coverage last checked October 29, 2026 via Centers for Medicare & Medicaid Services.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
SAINT MARY HOME – West Hartford, CT | CareOpenly