November 5, 2026 at 4:08 PM PST
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗About the community
About SAUGUS CENTER
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
September 15, 2026 at 6:27 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.0 out of 5 from 8 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
A little outdated, facility is clean and staff are friendly! Management has been very responsive so far and my mom seems happy and thats what matters to me.
★★★★★
CriticalI am a friend or relative of a current/past resident
I am not happy. My father was there over 10 days. Not once did I get a phone call from anyone there to see what the game plan was on getting him home. No calls from Physical Therapy, case workers, or nursing staff. My dad asked to be transferred to a different facility. Upon arrival to new facility, they noticed my dad was in pain and his wrist was bruised. they took him for an x-ray and his wrist turned out to be fractured. He said it happened while at Saugus, He claimed to be man handled by staff there while help…
★★★★★
CriticalI am a friend or relative of a current/past resident
A family member in their 80's was a patient at this facility. A visiting contract physician told the patient they did not belong there. The patient has dementia. The physician was correct that the patient did not belong at this facility. At least one staff member caring for the patient had zero training for memory care patients. This staff member offered no assistance with telephone use, no assistance in meal choices, and even told the patient to "be quiet" and "shut up" when the patient wa…
★★★★★
CriticalI am/was a resident of this facility
Horrible,,. Rehab made me wait 14 days after surgen said ok to start. All but 3 nurses gave me the wrong meds or someonelses if they had them at all. All the staff is disrespectfull and will lie to your face. STAY AWAY !!!!!
★★★★★
CriticalI am a friend or relative of a current/past resident
Stay away. The treatment and care my relative received was minimal. The food was both insufficient and of poor quality. The nursing care seemed to be minimal and the attention paid to someone who needs it was lacking. This is no place for an unfortunate or elderly person to live.
★★★★★
CriticalI am a friend or relative of a current/past resident
Terrible. Employees and care. Good luck getting meds or getting them given to you by people who know what they are doing.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- November 6, 2026
Campus care settings
Skilled nursing
SAUGUS CENTER
80 CMS-certified beds · CMS CCN 225147
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed November 6, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 18, 2026- CMS CCN: 225147 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
MA Medicaid
Payer: MA Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked November 6, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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