Simpson at Jenner's Pond, a CCRC

I would rate Jenner's Pond highly in all areas. The food is especially excellent. Many people here say one of the things that appealed to them was the friendliness of the community.

Corporation run around

Warning.. lack of communication, unanswered phone calls, missing messages and ring around the rosie responsible pushing game is what this company is all about. I wouldn't board my dog here let alone a lived one for that reason. My mother had wonderful nurses and was fed well but the higher ups are severely lacking in communication. They fall all over you until you sign the paperwork and then...poof, they disappear!

Look Elsewhere

Had we been involved with signing the contract, we would have discouraged my father in law from moving into Jenner’s Pond. The contract is rather vague regarding the return of the entrance fee after the resident has passed away. Residents are treated as renters and they do not own the apartment. However, per the contract, you do not receive a refund of the entrance payment until they receive a replacement entrance payment. Translation: you do not receive the refund until they re-lease the apartment. You do not have…

Terrible Place

I went to visit my friend who was rehabbing awhile back at Jenner's Pond. She came from the hospital a couple days earlier. The room she was in was so cold and the thermostat didn't work. When we spoke to the Director of Nursing about it. Her name is [Name removed] . She was very rude. She told us "You get what you paid for". I also spoke with another lady who was visiting her neighbor. She told me that her neighbor had been left on the toilet in the shower room by a caregiver. Her neighbor fell and was on the grou…

I haven't heard great things about Jenner's Pond and it's not the one we chose. It wasn't very impressive, and their reputation, is well known. The medical care, the way they handle medications. They aren't nurses, but nurses assistants instead. There are mix ups all the time.

Hoped for More

Our loved one was a patient for a short term rehab stay and while there were a few wonderful nurses who were very caring, we found most of the CNA's to be either inattentive or unprofessional. They had many alarms and chair "clips" to supposedly keep patients safe, but our loved one had four falls within one week . It is a clean facility and my MIL's room was nice and big and bright. The building attached to it where long term residents live ,was beautiful and appealing, but the health care center was rather bland …