★★★★★
CriticalI am a friend or relative of a current/past resident
My mother was admitted for rehab/PT/OT after a hospital stay. She was there approximately 3 weeks. During that time I was only able to reach her twice due to the fact that nurses would not pick up the phone at the nurse’s station, calls I made to the facility were disconnected during transfer, some calls were never transferred at all, just hung up on, voicemails left were never, ever returned. Just trying to find out her condition, I was lied to and told she was “resting comfortably, not needing anything”, and “doi…
