THE COTTAGES AT CLEAR LAKE

Some good/some not so good

I’ve had a loved one at The Cottages of Clear Lake. It has heart, with many caring and respectful staff—vital in memory care. A few areas could use attention. Stronger staffing and security measures would help; personal items have gone missing from rooms occasionally, and tighter protocols would give families more peace of mind. The food is okay but mediocre and somewhat institutional. More flavor, variety, and appealing presentation would support better nutrition and enjoyment. Housekeeping has room for consist…

Results exceed my expectations

Affinity hospice care serves the cottages so the same people who came to our house now help with my husband. The cottages/hospice works closely with me concerning my husband's health. The staff works very hard to take positive care of all their residents. The administrators are very concerned, honest, and easy to work with. My husband likes it there.

Review for The Cottages at Clear Lake

Initially, I would have rated the community 5 stars, but my opinion has changed over time and is now closer to a 2.5 - 3. There has been quite a bit of staff turnover, including caregivers who were very well-liked. Some current staff are still good, but consistency in care has been a concern. There have also been some concerns around incident tracking, responsiveness to health-related requests, and timely follow-through on care needs, including therapy services. The community recently lost a strong activities di…

Our family experience

We work diligently to know the staff plus visited multiple times during a week. Friendly staff, afternoon snacks, special meals for holidays, personal calls when necessary for updates on loved ones, responsive to questions and phone calls

Overall the experience of my tour was satisfactory. The facility was clean and nicely landscaped, I was impressed by the friendliness of the staff personnel to whom I was introduced, and the residents seemed happy as they were assembled for game activities during my visit. The rooms I toured were somewhat dated and, in my view, somewhat overpriced.

Our family's experience

I would assign a rating of “5” to all of the categories listed above. While I recognize that no facility is without its shortcomings, I believe this one performs quite well overall. This is my first experience with a facility of this type, and I do have one concern: residents appear to be “required” to participate in group activities, which often results in everyone being placed in a single room primarily for ease of supervision due to limited staffing.