Community profile
400 North Walnut Street, West Chester, PA
★ 4.49 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalLearn how to take care of dementia patients. By day 6 my father was at the ER so dehydrated that he couldn't stand up. By day 6 my father had a bed sore (he was NOT bed ridden) that went untreated due to lack of communication/neglect at The Hickman. My father suffered at The Hickman due to their lack of care. I would not recommend anyone put their loved ones at the Hickman.
★★★★★
PositiveThe staff who gave us a tour of The Hickman was very sweet and very pleasant. The place that the independent living is at was older. It has not been redone, so I would not like that. It's more money than what I want to pay right now, and not quite as large of rooms as the other place. The facility was very nice. One part is brand-new, and the other part is old. I didn't like the independent living care area. They're trying everything, but it's just not ideal. They offered for us to be in the ski…
★★★★★
PositiveWe had one little glitch with the head nurse. She wanted to move my loved one into memory care after two weeks, but their admissions director and acting ED said he didn’t need that. So I was able to talk with them, and that was the end of it. I was already paying for extra care, but it was like the head nurse didn’t want to do it. But that’s all been settled now. My loved one seems happy there. He likes the food a lot, and there are all sorts of activities and things for him to do. Most of the staff that I’ve met a…
★★★★★
PositiveWe visited a friend/former neighbor here pre-Coved. She had a 2 room apt. in the older part of the building, which looks to have been a large, private home at one time. It was a corner unit with lots of windows in the bedroom and living room and an interior bathroom (no windows). She was comfortable there with all her own furniture around her and family nearby. Visitors had to sign in when entering and leaving. The few staff members we met were friendly. On one occasion her family arranged a private luncheon for ou…
★★★★★
PositiveI toured The Hickman for my mom. I saw an independent apartment, but I believe they have independent and assisted kind of mixed together in the same building. I thought that facility was wonderful. Everybody there seemed very warm. The residents who I saw looked like they were happy. The staff clearly knew the residents. It just had a very warm community kind of feeling. I remember seeing that they have a nice library and game area. They had a full kitchen out in a common area, where people could cook together. The…
★★★★★
PositiveI was looking for an apartment, however, The Hickman only offered rooms. I had lunch there and the food was very good. The person who accommodated me was good and knowledgeable. The facility was just fine, there was a patio, and it was homey.
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 22, 2026.
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Published price comparison
Fieldstone at Chester Springs$7,100/month
