The Homestead at Rochester

Sinking quickly

The nurse manager is constantly belittling and degrading staff; the caring staff don't stay long. She disregards resident/patient requests. Several times we have reported Mom did not receive pain meds, yet nurse manager claims they were given, while Mom endures intolerable pain. We were unable to find out what happened to meds ordered for Mom yet not given to her; somehow they "disappeared". This nurse manager is very rude and dismissive. Mom had been at this facility for over a year and we were finally able to mov…

The ship is now a sub

Mom has been there about 2 years. Everything was great for about 14 months. Change in upper management sunk the ship. There are no employees there from 2 years ago. The temps they are using do not Care!!! It was a month of no showers, no crushed medicine, no laundry, ect. The lobby has NO one at counter to let anyone in or help anyone. Price keeps going up . This is the memory care side. Moving to [facility removed].

I would tell others that they need to really check on the meal programs. The meals come from an outside source and the wait staff sometimes are not very good for this environment of people. The food is not very food and that was one of the things that we were sold on. There are a few things they need improvements on but overall we have been very happy with The Homestead at Rochester.

Our family had a tour experience, and our father was actually a resident there for rehab and we really liked it. However, they did not have assisted living which was what we were looking for.

Son/Daughter-in-law

This place is amazing. Clean, friendly, so many amenities, food is excellent, staff is over the top helpful. Residence is homey and so well designed.

This community was okay, availability was the only reason we did not go with this community