Community profile
2929 S Waterford Dr,, Spokane, WA
★ 3.69 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI have moved into Touchmark on South Hill. I've been here about six weeks now. It's a beautiful place. The grounds are lovely. There are places to walk and to walk your dog, but I think the most important thing is the staff. They're very accommodating. They have church services. It's very good, and I would recommend it to anyone.
★★★★★
CriticalMy mother recently had a HORRIFIC experience at Touchmark. She was placed in their rehab dept. In 16 days her condition fell dramatically. We saw her and sent her to the emergency hospital immediately upon her release from Touchmark. Her kidneys were failing, she was dehydrated, low blood pressure, lost weight, vomiting. IT WAS horrific what they did to her. Once at the hospital her condition improved dramatically. After three days at the hospital she is doing GREAT at another rehab center. Touchmark also dropped m…
★★★★★
CriticalExtremely expensive for apartments with cheap oak cabinets, builder beige carpeting, less than average food, and constant turnover in staff. Assisted Living was very uncomfortable for our parent. Skilled nursing was a horror story when she fell and was not attended to for hours, although she told them she as in agony after the fall. We moved her to a different facility where she is happy, cared for and the food is 5 star.
★★★★★
PositiveTouchmark On South Hill was nicer, and the kitchen had more windows and more daylight so those are certainly nice things. It's nicer, but the amenities came at a cost. They had a more modern construction, nicer, brighter, and lighter cafeteria, and the furniture was nicer. The community rooms were also nice and had nice furniture and style. It was a nicer place to live. It was in a nice neighborhood with trees, and it was decent and definitely quiet.
★★★★★
PositiveTouchmark was on the top of my list. It was well known because they had everything, like therapy and anything else you would need. They were very expensive, too, but worth it. Their food was great. It was a nice, bright place. I would not mind living there. There were happy people, which was important to me because I did not want to be in a place where everybody was just staring. It would be depressing. They had all kinds of activities. They had fantastic places that allowed animals. It was a big complex with cotta…
★★★★★
CriticalI am very disappointed in this facility. My in-laws have a cottage here that they spent A LOT OF MONEY on purchasing and still continue to make monthly "maintenance" payments to them. I also have a friend whose father lives in a 3rd floor apt. This week Spokane was hit with violent winds knocking out power lines and trees. I would believe that Touchmark's FIRST goal was their resident's safety and warmth. Not so. My in laws cottage has had no power for 4 days. No one from Touchmark has come with…
Verified overview
Skilled nursing
Capacity not published
Classification and identity evidence
Active SNF location in the payer's public Da Vinci Plan-Net directory; classification does not imply admission availability.
Official-source proxy—not an official marketing classification · observed October 15, 2026Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Facility-level payment evidence
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Listed in a public directory
Payer: Kaiser Permanente · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
Kaiser Permanente Provider Directory ↗ · source dated January 22, 2025Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.
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