Community profile
3940 Pine Lake Road, Lincoln, NE
★ 3.410 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalThe owner and administrator are the mist unkind and lack every skill of communication. They get meds wrong all the time and blame it on the new staff. Take zero responsibility. Lack of communication. Food in lacking. Can’t keep staff. Always someone new and not trained before being left alone on shift. Over step the boundaries of the healthcare surrogates duties. Do not send a love one to this place.
★★★★★
CriticalThe new Director is an unkind, unwilling and non communicator until something is wrong. Her staff sent my parent to the hospital for wrong dosing of meds. They require all medical records and full access to Drs with no consent from the patient health care surrogate. If you call them out on an issue they will not admit to the mistakes. They only want your money and I would not trust them with any loved one. The owner will not allow a family to file a complaint against the director because the client is always wrong …
★★★★★
PositiveThis community is like a family and they treat everyone like a family including my loved one and us. My loved ones loved being here and it made everything a lot better. Everyone here was fantastic with my loved ones.
★★★★★
CriticalWe went to The Waterford at Williamsburg, but no one knew we were coming. There was just an aide that had a key. She took us to a couple of rooms, but we just weren't impressed, Number one, because they didn't know we were coming. Number two, it's dark. It didn't seem light and airy. It has dark carpet and dark rooms, but she did the best she could.
★★★★★
PositiveI would recommend them. The resident to staff ratio is really good. The Executive Director left in March, and they are looking for a new Executive Director. The communication with the former was great.
★★★★★
PositiveThe Waterford at Williamsburg met the needs that my sister was looking for. My first impression had to do with the person who greeted us who was very warm and friendly. We enjoyed visiting with them. We were happy with what they had and they had a whole list of activities. It appears to be a really nice facility. They have nice people. The menu looked to OK.
Verified overview
Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.
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