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Waterford Estates Senior Living community photo 1
Waterford Estates Senior Living community photo 1

Community profile

Waterford Estates Senior Living

17400 Kedzie Rd., Hazel Crest, IL

Assisted LivingMemory CareIndependent Living

★ 3.1132 reviewsRead reviews

About the community

About Waterford Estates Senior Living

The essence of Waterford Estates is best described in three words: understanding, caring, and unifying. Waterford Estates is located near I-57 and I-80 and was built on 12 beautiful acres with private walking paths, two ponds, and an abundance of scenic views. We’re located in the South Chicago suburbs, and our mission is to ensure residents are met with compassion, respect, and dignity. We offer independent living,…

Family and resident feedback

3.1 out of 5 from 132 reviews

Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

Exercise Extreme Caution

I strongly encourage families considering Waterford for a loved one to exercise extreme caution. Our family had a deeply troubling experience with Waterford's management, communication, and placement process. Despite going through the application process for the supportive care floors to meet my father’s health and mobility needs, the facility placed him in a unit on the independent living floor instead. To make matters worse, despite his limited mobility, he was assigned a unit at the very end of a long hallway,…

Family/friendIndependent Living
See category ratings
Cleanliness
2.0 / 5
Friendliness
2.0 / 5
Value for Cost
2.0 / 5
Care Services
2.0 / 5
Activities
2.0 / 5
Staff
1.0 / 5
Meals & Dining
2.0 / 5
Heather TAugust 25, 2026Published source

★★★★★

Critical

Terrible

What was once a 5-star, beautiful facility with accommodations for independent living, assisted living, and memory care has deteriorated into a 1-star, unsafe, unsanitary, and poorly managed, pest-infested community where seniors are treated with disregard and disrespect by management.

Family/friendIndependent Living
See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
2.0 / 5
Meals & Dining
1.0 / 5
Robin SmithDecember 5, 2025Published source

★★★★★

Critical

Horrifying place

This place got new owners in March. Do not send your loved one there. The new owners are cruel and mercenary. Staff are leaving in droves. There were excellent CNAs, but they may not be staying. They don't adhere to payment agreements and neglect the elderly by not giving them medications, stopping services without telling the family and letting them wander as they please. They've had bedbugs, roaches and ants repeatedly the past 8 months. Common garbage areas are nasty and filled with flies. Residents' belongings …

Family/friendIndependent Living
See category ratings
Cleanliness
2.0 / 5
Friendliness
2.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
3.0 / 5
Meals & Dining
2.0 / 5
DisgustedSeptember 17, 2025Published source

★★★★★

Critical

Would not recommend

The care is terrible. They gave a lot of empty promises and as a result my mom's condition has significantly advanced. On their memory care unit the quality of Healthcare was severely lacking i.e. my mom wore a dexcom on arrival to the facility which constantly monitors her blood sugar and the facility refused to reapply every 2 weeks calling it a skill but checked her blood sugar once daily pricking her finger. She fell multiple times in the 6 months she was their resulting in 3 hospital visits. Cafeteria staff we…

Verified ReviewFamily/friendAssisted Living
AnonymousAugust 18, 2025Published source

★★★★★

Critical

Review for Waterford Estates Senior Living

You will be at risk of losing your premium insurance coverage if you're planning on having Supportive Living accommodations.

Verified ReviewFamily/friendAssisted Living
AnonymousAugust 14, 2025Published source

★★★★★

Critical

poor dietary choices, administration doesn't communicate with families

very frustrated with the lack of communication with families of residents, many who are 80+ and need the consult of family members. Site directors do not return phone calls . Changes in policy are announced and not put in writing, I am very concern about their ethical practices regarding the treatment of sharing information with residents and their families. Another concern, is the lack of good dietary standards for seniors with high blood pressure, diabetes, and heart disease.

Family/friendAssisted Living
See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
4.0 / 5
Care Services
3.0 / 5
Activities
4.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
M Denise RJune 10, 2025Published source

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Public price status
Not publicly found
Last source check
August 10, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Room Service
  • Meals Provided
  • Professional Chef
  • Restaurant Style Dining
  • Special Dining Programs
  • Guest Meals
  • Café or Bistro
  • Private Dining Room

Health & wellness

  • Staffing & Ancillary Services
  • Incontinence Care
  • Diabetic Care
  • Memory Care
  • Medication Management
  • Non-Ambulatory Care

Services & convenience

  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • English
  • Uncovered Parking
  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Transportation at Cost
  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Activities & engagement

  • Birthday Parties
  • Sensory-based Programs
  • Stretching Classes
  • BBQs or Picnics
  • Community Service Programs
  • Gardening Club
  • Water Aerobics
  • Live Musical Performances
  • Trivia Games
  • Devotional Activities On-Site
  • Book Club
  • Wii Bowling
  • Day Trips and Outings
  • Art Classes
  • Live Dance or Theater Performances
  • Visiting Chaplain or Priest
  • Activities On-site
  • Reminiscence Programs
  • Christian Services
  • Catholic Services
  • Other Religious Services
  • Holiday Parties
  • Wine Tasting
  • Happy Hour

Outdoor spaces

  • Outside Patio
  • Barber Shop
  • Library
  • Central Fireplace
  • Movie or Theater Room
  • Arts and Crafts Center
  • Raised Garden Beds
  • Billiards Lounge
  • Swimming Pool
  • Jacuzzi
  • Piano or Organ
  • Fitness Center
  • Game Room
  • Indoor Common Areas
  • Meeting Room
  • Beauty Salon
  • TV Lounge
  • Outdoor Common Areas
  • Computer or Media Center
  • Indoor Atrium

Apartment & room features

  • Cable or Satellite TV
  • Handicap Accessible
  • Full kitchen
  • Bath Tubs
  • Ground Floor Units
  • Air Conditioned
  • Private patio, deck, or balcony

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 10, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required

Compare nearby

Other communities near Hazel Crest

Published price comparison

Nearby starting prices

Burr Ridge Senior Living$3,905/month

EDEN VISTA BURR RIDGE$4,350/month

Prairie Green at Fay's Point$5,635/month

Victory Centre of Sierra Ridge$6,000/month

Operator-published starting prices only; care fees and inclusions differ.

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