★★★★★
CriticalNot quite what it seems
My mother is at westhills, and yes the building is new, the equipment is new but there are many issues with westhills. Trying to talk to anybody on staff by phone is basically mission impossible. Either they don't answer their phones and if the do the person you need yo talk to is always unavailable. Leave a message, I do, many many times never to hear back from them. Very difficult to get questions answered if no one will talk to you.
