November 4, 2026 at 5:03 PM PST
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
WEST SUBURBAN NURSING & REHAB CENTER
311 Edgewater Drive, Bloomingdale, IL
★ 2.317 reviewsRead reviews
About the community
About WEST SUBURBAN NURSING & REHAB CENTER
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
2.3 out of 5 from 17 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
Clean facility Nice staff Good food Great therapy
★★★★★
PositiveI am a friend or relative of a current/past resident
My sister is a current resident. All I can say is that the staff has been wonderful. Things are never going to be perfect, but they are trying to help my sister. The staff is caring and attentive. When I visit, even on a weekend, all of the residents look clean and well groomed. My sisters case is a difficult one, but they are really making the best effort to treat her well and assist her. There may be glitches in the process, but the most important thing is staff is kind and understanding.
★★★★★
CriticalI am a friend or relative of a current/past resident
I would not recommend this facility to anyone friend or foe. There is no communication with the staff for any of your loved ones concerns. In my experience when calling the facility the phone would ring and no one would answer and if they did answer they would always say they would transfer you to a nurse on the floor and no one ever picked up the phone. When you did finally get a person they were very rude and not helpful or respectful of your concerns. In one phone call that I received at the end of the conversat…
★★★★★
CriticalI am a friend or relative of a current/past resident
I would NOT recommend this facility to anyone. They do not respect or care for the residents or the residents families what so ever. I have been trying to call my MOTHER for over a week only to get a recorded meesage stating that "all circuits are busy at the facility I am trying to reach" This is UNACCEPTABLE!!! They keep the residents in their rooms at all times even for meals, they only allow visits during the week on M W F for 30 minutes and while you are visiting the a staff member is standing near b…
★★★★★
PositiveI am a friend or relative of a current/past resident
My Husband is a long term resident in the Special Memory care unit. Though now he is non verbal, but he responds to the staff and takes them for family. The staff has familiarized themselves with his mannerisms and have fond ways to communicate and interact with him. I feel my husband is away but he is in good hands . Our family is Thankful to all the staff of West Surbaban Nursing Home.
★★★★★
CriticalI am a friend or relative of a current/past resident
I am appalled at the lack of care and respect you give the residents. Especially since the Covid virus. My sister messages me 3-4 times at least a day. Totally unacceptable treatment. I dont care that you are short handed, work it out. No reason a call light should be on over 2 hours. No reason you cant reach anyone by phone up to 2 hours. No reason a resident should lay in their own piss and not shower for 2-3 days or more. Days have gone by that they bring meals and dont sit the patient up to eat or give them the…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- November 5, 2026
Campus care settings
Skilled nursing
WEST SUBURBAN NURSING & REHAB CENTER
259 CMS-certified beds · CMS CCN 145333
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed November 5, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 145333 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
IL Medicaid
Payer: IL Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked November 5, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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