Westland, A Villa Center

I am a friend or relative of a current/past resident

My mother is a current patient. She isn’t permitted to walk in the hallways. If she attempts to get this form of exercise, the staff promptly makes her go back to bed. They aren’t giving her any form of physical therapy to ward off blood clots/bed sores. She also doesn’t have access to a phone, so she can’t keep in touch with loved ones. I try periodically to call the nurses desk for updates but the nurses never answer the phone. A family member recently visited my mother and it was noted that my mother’s hair was …

I am/was a resident of this facility

Administration is awful here. I used to stick up for them but unfortunately can’t anymore. They lie to your face, not the way you treat patients.

I am a friend or relative of a current/past resident

Mom stayed at Westland, a Villa Center for rehab, and we had to get her out of there as quickly as possible because the care there was level 1. It's terrible. The parking lot and the grounds were OK, but it didn't seem refreshing when I walked up. I'm not impressed with anything. The staff service was terrible. They don't need to take anybody's mother or father there because they do not take care of the patients. Every time I went to see my mom, I had to clean her fingernails, I had to clea…

I am a friend or relative of a current/past resident

My sister was unfortunately in the Westland Villa for the past 18 months following knee surgery. She passed away day before yesterday. She hated every day she was in this place. The care was substandard, most of the staff rude and/or incompetent, physical therapy almost nonexistent, food terrible. It often took forever for caretakers to respond to a buzzer. One night she was attacked by a crazy resident who was wandering into rooms in the middle of the night. This place was so depressing to visit. My sister was onl…

I am a friend or relative of a current/past resident

We're moving my friend out of Westland, a Villa Center. We're very angry at them. It's not adequately staffed a lot of the time. I got into a couple of arguments with the staff. They're not doing any therapy with my friend at all and that was one of the main reasons we decided to move her. They need better and more staff. They have a physical therapy room, but they don't use it very much. Nobody ever wants to take responsibility for anything. It's always a little game of shifting the b…

If they had “zero” stars that what they would get. This place should not exist at all. It is nothing but a place to work when you need a job. Had the light on for someone to come and 7 hours later they decided to show up.