★★★★★
CriticalI am a friend or relative of a current/past resident
My mother was in Willow Tree Care Center. It was challenging. There were problems with documentation that made the insurance keep trying to refuse payment and we had to continuously appeal the decision. She was there for three months, and I did at least six appeals on them doing noncoverage. It always came back with the reason being insufficient documentation from Willow Tree. The staff was very caring, but the management was distant. I kept asking for care plan meetings and in the three months she was there, we on…
