BALANCE ASSISTED LIVING AND MEMORY CARE

I am a friend or relative of a current/past resident

Six months after my mom was at Balance, Del Monte Assisted Living bought the company. Employees of many years suddenly were let go; communication was horrible not returning my calls; heat off 3 consecutive days & called Neal the owner & he said he wasn't aware of no heat when my mom complained for 3 days; no cook available one night so company provided delivered pizza for ALL residents; several times no hot water for my mother to shower delaying 2 times per week showers, & there were times staff &q…

HORRIBLE EXPERIENCE WITH THE CARE OF MY ELDERLY MOTHER

Six months after my mom was at Balance, Del Monte Assisted Living bought the company. Employees of many years suddenly were let go; communication was horrible not returning my calls; heat off 3 consecutive days & called [name removed] the owner & he said he wasn't aware of no heat when my mom complained for 3 days; no cook available one night so company provided delivered pizza for ALL residents; several times no hot water for my mother to shower delaying 2 times per week showers, & there were times staff "ran out …

Experience at Balance

My loved one was previously a resident at Balanced Assisted Living and Memory Care. The facility felt dark and depressing, but my loved one wanted to go here. They ran out of my loved one's medications twice and both times they told us at the last minute. Towards the end they got really rude. I tried to set up a meeting to do a care plan, but after two weeks no one ever got back to me. I decided to move her to a different facility.

[name removed] treats these residents like they are his own family if you need or are looking for a place for your liver one to call home I highly recommend this place! The staff are amazing and will make you feel right at home!

Fantastic company!

Balance is very caring. The staff goes above and beyond to help in every way they can. Some of the staff has been here for over 20 years and they are very quick to lend a helping hand to outside vendors when needed.

I went to Balance Assisted Living and was most pleasantly surprised. The entire facility appeared to have been remodeled. The Assisted Living area was of the facility was very impressive with very nice living quarters and amenities for the residents. The staff also was extremely helpful and accommodating to individual needs of each resident. I would most certainly recommend this assisted living facility to anyone interested.