BELLA MANOR

I toured this place and it was ok. I didn't realize it was a residential type of setting and not a facility. So that caught me by surprise. They were kind and it was a more casual environment. Not what we were looking for.

Don't send your loved one here!

At first look, this house was nice & clean and the 2 staff members were friendly. After my Dad was there for one week, they complained that he required too much attention and wanted to raise the price. They did not look after him at night, when he called for help. As a result he tried to get out of bed and got his leg caught in the spokes of the wheel chair wheel, which caused a gaping wound. The wound got infected and my Dad ended up in emergency. When the hospital said he was ready to go back, I got a social work…

Bad experience

Sadly, I regret sending my dad to this place. On first impression it appeared to be very clean and well. Equally the staff was pleasant and very attentive. Within the first week, I received complaints from management about the fees laid to a place for mom and the staff complained to me about how they were overworked. The first few days there were only 2 caregivers for 6 patients and they were supposed to provide care 24 hrs/ day. As it turns out they were not awake when my dad got up and as a result he had a very b…