Studio
Assisted Living · 0 bedroom
$6,000/month
Care fees not included
Checked August 16, 2026Community profile
565 Humphrey Street, Swampscott, MA
★ 4.511 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
$6,000/month
Care fees not included
Checked August 16, 2026Assisted Living · 1 bedroom
$8,400/month
Care fees not included
Checked August 16, 2026Memory Care · 0 bedroom
$7,000/month
Care fees not included
Checked August 16, 2026Memory Care
$6,000/month
Care fees not included
Checked August 16, 2026Tracked published prices
Compare floor plans over time. The lowest current option with tracked history is selected first.
One source-published starting price observed so far. No price change has been observed yet.
Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveChoosing this assisted living community was the best decision for our family. The staff provides exceptional, compassionate care, the facility is spotless and welcoming, and the vibrant daily activities have given our loved one a sense of joy, safety, and independence.
★★★★★
PositiveMom absolutely loves the Bertram.. Something very special there.. They really care about the residents!! I'd recommend to all who are unsure where to put their loved one!
★★★★★
CriticalStay away from Bertram House! We moved my mother there 6 weeks ago on their memory care floor at the cost of $12,000 a month. Today we found out that she was not given her medications for THREE DAYS! She could have died. They said the prescriptions weren't delivered and no one called us to inform us of that problem. There was another incident when my mother was locked out of her room. DO NOT PUT YOUR LOVED ONE HERE! We are reporting them to the state of MA.
★★★★★
PositiveWe recently moved my mom into the BHS and I cannot say enough about the team there. From start to finish they were the most helpful and friendly to both my mom and me, and made the process as easy as possible during an otherwise hard time. I highly recommend this facility!
★★★★★
PositiveUse this one: I toured Bertram House last week for my mom, [name removed], who has dementia. The new Sales Director, [name removed], greeted me at the door and instantly made a difficult situation feel much easier. She is genuine and so sweet, and was thorough in explaining everything while making me feel right at home. I also met [name removed]and [name removed], who were warm and welcoming. The entire staff helped me feel calm and reassured. I will definitely be coming back. Bertram House is right here in my bea…
★★★★★
PositiveI can't say it was a great experience, it was actually a sad experience but the Bertram house made it tolerable and based on the experience we did have we would recommend this community to other families.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 22, 2026.