Brookdale Dowlen Oaks

I have recently toured this facility for possible placement for my mother. I brought her along so she could see the rooms available and meet the staff. We had toured other facilities and immediately my mother said to me that this was the only place where the staff actually spoke to her and interacted with her. She was very impressed and said that she would feel very comfortable here. The facility was very clean and the food being cooked that day smelled amazing. She also liked the fact that dining there was cafe st…

Beautiful & Caring I can’t say enough wonderful things about this assisted living community. The facility itself is absolutely beautiful, welcoming, and very well cared for. You can tell that a lot of thought and love has gone into creating a comfortable environment for the residents. But what truly makes this place special is the staff. Everyone is kind, compassionate, welcoming, and genuinely caring. It’s obvious that they take pride in what they do and, most importantly, truly care about the people they serve.…

Review for Brookdale Dowlen Oaks

4 stars only because of the housekeeping. I don't think she is thorough at all. Love all else and everyone else. My loved one is in the smallest room. Overall, we are so happy with the entire facility. We love the office staff and all the nurses.

Review for Brookdale Dowlen Oaks

All the staff is friendly, and willing to adjust to mom's needs. [Name Removed] the nurse, works very hard despite her workload. Mom is extremely introverted and doesn't participate in activities, but I observe constant activities and the residents genuinely enjoy them. The residents seem very happy and friendly. The food adjustment were a bit challenging but the chef and his staff have gladly made it happen. Room cleanliness is acceptable, but could be better. Mom is in a studio by choice and the room size and lay…

A shame it wasn't to be.

I loved the facility. Miscommunication regarding admission resulted in us not moving in. Lost money. Staff was very nice. I would recommend but their business practices on refunds is greedy. We didn't even move in and they kept over $[removed] of the money and I'm still waiting for my $[removed] refund. But we do love the facility the staff were wonderful I'm sorry that it just did not work out.

Top notch

Friendly, caring staff that get to know the residents and their families. Familiar staff that have been there regularly (no high turnover). Meals are good quality and served with real plates, silverware and napkins. Patients are clean and tidy and we haven't noticed items missing from their rooms (at another prior facility his clothes items were disappearing and he would have on clothes we did not provide).