Studio
Assisted Living · 0 bedroom
Schedule a visit →Community profile
20009 Rosebank Way, Hagerstown, MD
★ 4.293 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
Schedule a visit →Assisted Living · 1 bedroom
Schedule a visit →Assisted Living · 2 bedroom
Schedule a visit →Memory Care · 0 bedroom
Schedule a visit →Memory Care · 1 bedroom
Schedule a visit →Memory Care
Schedule a visit →Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalOur first contact with the facility was very positive, as they took the time to send (2) Staff to the ER to evaluate our loved one. This needed to be done to ensure that they could provide care for her. We appreciated the quick response, and their willingness to deal with “wounds” on her legs, as well as general live in care. Since moving my Mother-in-Law into the facility, it has been nothing but frustration. Communication between the Staff and the Family is nonexistent. We question the care given. We don’t know …
★★★★★
CriticalStaff is pretty nice The community is very clean Food is ok My mom has a studio apartment with two closets It's pretty roomy Administration is great especially the sales team. My overall experience is a good one.
★★★★★
PositiveWhat we like the most about the community is the décor, and the interior design (roomy). We also like that it is pet friendly and the friendly kitchen staff! We would recommend Brookdale Hagerstown to other families based on the experience so far.
★★★★★
PositiveEveryone was wonderful The place is clean Staff is great People who leave there look happy Rooms are clean Dinning looks good Good menu Lots of activity
★★★★★
CriticalMy dads assisted living contract was canceled and I had to fight 3 months to get his refund back. I would not recommend them. They really gave me a run around And I believe they would have nickeled and dimed my father for every little service
★★★★★
PositiveI was thoroughly impressed with this facility. They went above and beyond to make my father feel welcome and comfortable there. The entire staff was so kind and caring with him. They are just accommodating in every way. I highly reccomend Brookdale to anyone looking for an assisted living facility.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.