Studio
Assisted Living · 0 bedroom
Schedule a visit →Community profile
20009 Rosebank Way, Hagerstown, MD
★ 4.391 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
Schedule a visit →Assisted Living · 1 bedroom
Schedule a visit →Assisted Living · 2 bedroom
Schedule a visit →Memory Care · 0 bedroom
Schedule a visit →Memory Care · 1 bedroom
Schedule a visit →Memory Care
Schedule a visit →Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveWhat we like the most about the community is the décor, and the interior design (roomy). We also like that it is pet friendly and the friendly kitchen staff! We would recommend Brookdale Hagerstown to other families based on the experience so far.
★★★★★
PositiveEveryone was wonderful The place is clean Staff is great People who leave there look happy Rooms are clean Dinning looks good Good menu Lots of activity
★★★★★
CriticalMy dads assisted living contract was canceled and I had to fight 3 months to get his refund back. I would not recommend them. They really gave me a run around And I believe they would have nickeled and dimed my father for every little service
★★★★★
PositiveI was thoroughly impressed with this facility. They went above and beyond to make my father feel welcome and comfortable there. The entire staff was so kind and caring with him. They are just accommodating in every way. I highly reccomend Brookdale to anyone looking for an assisted living facility.
★★★★★
PositiveSeems like an excellent facility
★★★★★
CriticalMy mother passed at Brookdale only after residing there after 12 days. So I cannot give an unbiased review. Paying the initial Community-fee and the 7-day "after death" ad-on fee I would not have minded, but in those 12 days my Mom never had her dentures out or cleaned (her new box of Polident tablets and denture cream were NEVER opened, and only one shower & shampoo--I stopped in daily to visit her). I found her semi-private room disheveled the 3rd day she resided there...a dirty Depends laying atop her unlined …
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Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 8, 2026.