Brookdale Hollywood Park

Experience with Brookdale Hollywood Park

The facility and Staff were very nice and welcoming! I don't feel she received the care she deserved ($[removed] per month). Between Hospice and Brookdale they weren't able to meet her needs! We weren't there long enough, but do feel they were not sufficiently staffed in Memory Care! To be fair they were still learning about her, but she somehow tripped and dislocated her shoulder the 2nd week she was there! I think the main thing to share with other potential residents is not enough Staff in Memory Care! Granted …

A place for your loved one.

The facility is good. Staff friendly and attentive. Always have various activities and residents are always encouraged to participate. Facility is kept clean and rooms are good size. Residents are treated with respect and compassion!

Our experience

The facility is nice. Mom had adjusted well, made new friends and is enjoying her time. However the staff is failing to hold up their end of the bargain. They are too short staffed to do what they are supposed to do. I have had to bring up not getting her meds on time several times. No one helps her dress or makes her bed regularly. The meals are great but they just don't have an appropriate staff. For the price she's paying. I would recommend the facility. All other communities were much more expensive.

Good Care, Terrible Accounting

The staff and care were good, food was good. We had a terrible experience with their accounting department. We paid start up fees and first month in full, then everything went sideways. They applied someone else's payment to my mother's account, as a result we didn't get billed. The next month, in addition to the billing correction, 3 months worth of "cost of care charges" were added, resulting in an overdrawn account. Their "cost of care" billing changed every month, so we never had a consistent bill during her en…

I was very impressed by the facility!! I liked the size of the community. It felt home like. Thank you [name removed].

Our experience

They have great staff and we would recommend Brookdale Hollywood Park to other families.