Brookdale Lenoir

Friendly staff but food has room for improvements.

We were told the chef was a Cracker Barrel. That may be what he did there but he must had been fired. The menu doesn't match what is given most of the time. Food is over cooked to a point you cant bite it or cut with a knife. Food is cold. Portions are small. Plates returned to get warmed up are never brought back. Even the nurses that deliver the food to the residents say they are embarrassed in the food they bring out! Residents get their plate of food, they just get up and go back to their room without eating. …

This is a nice and clean facility. The staff is very nice and knowledgeable. The food selection is very good. The rooms are nice. You can bring your dog with you. Transportation within a big radius can be arranged for shopping, Doctor visits etc. A nurse is always available. I was very impressed.

[name removed] greeted us immediately. He was cordial and professional. Spoke with us at length about our concerns and prospective clients needs. Explained levels of care snd criteria of each along with pricing and services. We were happy to see the variety on the menu. Many activities that we hope our family member would be interested in. Spoke about history of the facility and others we know who had been residents. Very much liked the wide and well lit corridors, spacious grounds and room layouts.

I visited this facility

We visited Brookdale Lenoir. We were impressed by the room we went into. It had a really nice view. It would be very well laid out for my mom. Nathan is the gentleman who took us around. We saw all the meeting areas and where the food is served, and we saw rooms with patients in them, and they have a courtyard. The facility was very nice. One of our concerns is that we don't know at this point how well my mom will do in assisted living as opposed to having to do pretty much full-time nursing care. I think she&…

The tour was relaxed and not rushed. All our concerns were addressed. We saw a few of the residents and they smiled and greeted us. The staff that we interacted with were polite and attentive to their resident. I’m helping my brother find somewhere he can be safe and feel a little bit of home. Most importantly, he felt comfortable. So grateful we have such a nice option close to our home.

I visited this facility

I toured Brookdale Lenoir. They had no memory care. The staff who gave the tour was very nice and friendly. He was excellent. The facility was very good. I was invited to try the food, but didn't have time.