Brookdale West Melbourne

Review for Brookdale West Melbourne

Brookdale Senior living didn't turn out to be the place that I thought it was. They were very understaffed and you couldn't get anybody to return phone calls, on weekends you couldn't even get someone to answer the phone. Sometimes my mom didn't get her medication till late in the day instead of first thing in the morning, she hardly ever got the showers we paid for unless I called sometimes a week to ten days between showers. Turned out it wasn't a great experience. I think I would've picked somewhere else if I kn…

Friendly Staff

The staff is very helpful, especially when my mom first arrived. Very clean, and cozy feeling. The closets and the bathrooms are very spacious. Mom says the food is good, and plenty to eat.

Review for Brookdale West Melbourne

The complaint I have with Brookdale West Melbourne is that I have asked for reasons on price increases on my mom's bill to several individuals and they aren't explaining it to me. I even met with Kenn Voegele the manager in person and he promised me an answer but has never responded. In billing there should be more transparency. My mom's personal service rate went up over $100 and no details. Her medication has not changed at all.

Happy in this friendly new home

Staff is very kind and makes Mom feel special , for example gifts or cards for birthday and holiday. Only issues have been lost laundry and no caffeinated coffee. Space is small but we knew that going in. Overall she's happy and it's so much better than where she was.

[name removed] is wonderful, very informative & helpful, she was so nice to bring lunch to my friend [name removed] & I which was better for getting info communicated to him. She has been patient with him in providing answers to all of his many questions.

Exercise caution when deciding

Very little good I can say which is why I am moving to another facility on the [date removed]. Brookdale needs some serious updating, improve their staffing levels, and definitely improve both the quality and delivery of the food at meals. Promises are not kept and contractual commitments are not honored. Example room cleaning is supposed to occur weekly. I have been here 6 months and room cleaning has never occurred weekly. Two to 3 weeks is the norm.