CERTUS Premier Memory Care Living Mount Dora

I am a friend or relative of a current/past resident

I just want to say how happy we are that we chose Certus in Mount Dora for my father‘s care. The facility is beautiful and clean, and the Staff is exemplary! When I have a question and need to call, the receptionists are happy to listen and direct my call to the proper person. The nurses are always happy to answer any questions that I have, which puts my mind at ease. My father also enjoys the food which is a plus. The Executive Director of the facility has been very knowledgeable and helpful in guiding me through …

I am extremely disappointed with Certus and the lack of compassion they’ve shown. My grandmother sadly passed away on March 31st, and yet this company had the audacity to call asking for payment for April—a full month she would not even be there. To make matters even more painful, we continued receiving calls and texts about hair and Spectora appointments well after her passing. This kind of carelessness and lack of communication is both unacceptable and deeply hurtful during an already emotional time. This experie…

I am a friend or relative of a current/past resident

I am extremely disappointed with Certus and the lack of compassion they’ve shown. My grandmother sadly passed away on March 31st, and yet this company had the audacity to call asking for payment for April—a full month she would not even be there. Even worse, they did not take proper care of her while she was there. She was mistreated and neglected, and our concerns were often dismissed. No family should have to watch a loved one go through that. To make matters even more painful, we continued receiving calls and te…

I visited this facility

CERTUS Premier Memory Care Living was amazing. The only reason we didn't pick it was because it was super expensive. We just couldn't afford it. But it was an amazing place. If money was not an issue, my mom would be there. The facility was absolutely beautiful. It was built just for memory care. The floors looked like tile, but they were actually like cushioned carpet or low-pile carpet. So if somebody fell, it wouldn't be super hard, and there would be a lower chance of breaking bones. It looked li…

I am a friend or relative of a current/past resident

My dad is at CERTUS Premier Memory Care Living - Mount Dora now. It's bright in there. It wasn't dull and there were like activities going on. I'm not sure what are their activities but when we took the tour, they gave me what they do from morning until evening, and then they check on them every 2 hours at night. He wanders at night so he can go into the halls and walk outside in confinement, but it's not locked. You can still go outside at 3:00 or 4:00 in the morning. It felt more secure there …

I visited this facility

I enjoyed the tour I had with CERTUS Premier Memory Care Living-Mount Dora very much, because the individual rooms were good and they were the most desirable in the area for memory care and Alzheimer's. The methods that they used and the tools that they used were very good. The lady who toured me around was excellent, extremely knowledgeable, and we've communicated since. The menu was very nice, too. There's not a lot of repetition. They had a library area, a conference room area where individuals co…