Ciel of Olney

If you are considering CIEL Senior Living Olney, please do your research and visit more than once. Since CIEL took over in April 2026, I have witnessed serious concerns with the facility, staffing, activities, food, and resident experience. There have been repeated power outages, elevators out for extended periods, major AC issues, approximately a week without hot water, and visible roaches and spiders. Residents regularly complained about being hot in their rooms. Families repeatedly raised concerns and were given…

Run far from this facility.

If you are considering CIEL Senior Living, please do your research. Since CIEL took over in April 2026, I have witnessed serious concerns with the facility, staffing, activities, food, and resident experience. There have been repeated power outages, elevators out for extended periods, major AC issues, hot water outages, and visible roaches and spiders. Residents regularly complained about being hot in their rooms. Families repeatedly raised concerns and were given assurances that issues would be resolved, only to s…

Avoid at all costs

While this facility was run by Brookdale, it was a lovely place with caring staff. Unfortunately, it was taken over by a different management company, Ciel, and it has been an absolute nightmare since the transition. Staff are uninterested, uninvolved, and unhelpful. We decided to move my father to a place closer to where I live, and staff have actively impaired the transition by stonewalling and refusing to complete the necessary paperwork. They only care about the money residents provide, not their happiness. Avo…

Terrible experience

I would avoid Brookdale Olney. I think they got rid of the salesman that misled us. The administrator was no better, still wanted UN-legitimate $$ from us which kept accruing over 3 months-> $[removed]k, even tho we declined the apartment by the deadline. They said signing anything committed us to Brook Dale and paying rent. Salesman had said it didn't. Required us getting a lawyer to get them off our backs and drop the matter I don't know if these people are still in their jobs.... [name removed] in sales, and …

Terrible experience

We had a long drawn out disagreement with them about whether or not we had committed to them contractually. We said no thank you by the deadline, But they charged us for months, decreased but would not zero out "our account". We had to have our lawyer assist my mother getting B.O. to cease and desist. Stressful, expensive, ridiculous. If you want more details, I will speak with someone. I advise people to avoid B.O.

Warm and loving personal care

The only bad thing that I can say is the facility has had difficulty with the HVAC system. My mom has a giant HVAC unit in her room and sometimes it doesn't work. On the other end, I can't speak highly enough about the people who work at Brookdale. From the staff that work with the residence to the activities coordinator [name removed], who is amazing, to administrative folks like [name removed], I have nothing but good things to say about the people at Brookdale. We are so grateful for my mom's care and support.