★★★★★
CriticalI am a friend or relative of a current/past resident
I went to visit my sister when she was there. There was no one to greet visitors. I was told by a resident to use the side door, which took me through three offices with computers that were devoid of people. I finally made it in but still no guidance. I went wandering around and got no information until an orderly said i wasn't supposed to be in that area. Finally my sister came out and we visited outside. My point: hire a greeter or liaison to welcome and direct visitors.


