November 3, 2026 at 10:03 AM PST
1 change detected in this data refresh
Inspection record updated
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Centers for Medicare & Medicaid Services ↗Community profile
COMPLETE CARE AT BRACKENVILLE LLC
100 St. Claire Drive, Hockessin, DE
★ 3.214 reviewsRead reviews
About the community
About COMPLETE CARE AT BRACKENVILLE LLC
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
3.2 out of 5 from 14 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
My dad stayed in Complete Care at Brackenville for skilled nursing. He had a really good staff, and for the most part, he had a guy who took care of him. He always had a schedule for when to get a bath, and the guy was on top of it, but when the girl was there during the weekend, she was not on top of it. So the guy, when he came in on Monday, ended up giving my dad the bath or the shower. The nurses were ignorant, but the aides were very good. The food sucked. The structure of the building was very good, and the f…
★★★★★
CriticalI am a friend or relative of a current/past resident
My mother passed away in this facility last month after being there since February. Christiana Care discharged her before they were supposed to, and sent her to a facility 20 miles away. In desperation, I swallowed my pride and asked a favor to get her into Complete Care. She was admitted to the Rehab wing with the hopes of getting her strength back so she could return home. She received excellent care on that side from the nurses and aides (especially, Faith, Gabby and Elvis). Unfortunately, because she was uncoop…
★★★★★
PositiveI visited this facility
Complete Care at Brackenville was smaller, which is good. Its appearance wasn't terrible, but it wasn't great either. I like the location because it's close to my family so that we can bring my mother closer. They have a few private rooms, which we were looking for my mom. They have double rooms with two beds, two closets, and two nightstands. It's sort of like a dorm room or a hospital room sort of situation. It wasn't stellar, but it wasn't dirty. The few staff members that I met wer…
★★★★★
CriticalI visited this facility
Rude and lazy employees who tell patients that" It's not my job" when help is needed. Clients left in soiled diapers for hours. An elderly patient fell in the hall and noone came to help. Requests for food denied. Bedside tables are filthy and not wiped for weeks. Heartless and heartbreaking treatment.
★★★★★
PositiveI am a friend or relative of a current/past resident
My mother-in-law ended up in the hospital, then rehab, and they sent her to Brackenville Center and that's where she's staying for now. We visited her through the window. She's been there since the beginning of November. Right now, she's in long-term care. It's in a nice area. We haven't really been able to see her, so we can't really tell much about the conditions, but she seems fine. I only see the front desk person. They call my husband once in a while, not me, but we call ther…
★★★★★
CriticalI am a friend or relative of a current/past resident
My mother was there for 5 days and on the 5th day we had had enough. First night there, we asked for a bed with rails since we were concerned that she would fall out of bed. No one knew if there was any or when we could get one; they suggested fall mats which we had to ask for three times and they finally brought just "one". We had to ask to get her out of bed in the morning and had to ask to put her to bed in the p.m. (only once did we not have to ask). She was in the rehab section of the facility and wa…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- November 3, 2026
Campus care settings
Skilled nursing
COMPLETE CARE AT BRACKENVILLE LLC
104 CMS-certified beds · CMS CCN 085042
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed November 3, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 15, 2026- CMS CCN: 085042 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
DE Medicaid
Payer: DE Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked November 3, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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