Community profile

Crestview Specialty Care

451 West Orange Street, West Branch, IA

★ 2.910 reviewsRead reviews

About the community

About Crestview Specialty Care

A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.

Family and resident feedback

2.9 out of 5 from 10 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

I am a friend or relative of a current/past resident

The nurses are great. However they can only do what administration allows them to. Administration will look you in the face and tell you they will add things to the care plan then they never do. Bedding is not changed regularly, residents are not bathed regularly, food is atrocious, activities are extremely limited by a minuscule budget, ac breaks regularly, call lights don’t work properly, families concerns are blown off, the hallways reek of human waste. I’ve personally watched residents be blown off, heard resid…

★★★★★

Critical

I am a friend or relative of a current/past resident

Poor care. Understaffed. Physical therapy is next to nonexistent. Unbelievable wait time for any assistance.

★★★★★

Critical

I am/was a resident of this facility

After a heart attack in March 2021, I needed nursing home care and went to Crestview for rehab. I had been walking with a walker and in independent living. I have a lot of arthritis in my back, hips, knees. Physical therapy began in a week or so and I tried unsuccessfully to get out of my chair. Finally I was able to get up with help and on my feet and then began taking a few steps. I was in the hall walking bent over and the Director of Nursing said I could not walk like that ---- it's an accident waiting to …

★★★★★

Critical

I am a friend or relative of a current/past resident

If you love your family member you will not put them in this facility. Other than a few overworked competent CNAs there is not much else that is positive. Horrible food, short-staffed so wait times for help up to an hour, PT inconsistent, medical care not good. Management not interested in fixing problems.

★★★★★

Critical

I am a friend or relative of a current/past resident

We moved our elderly parent there in at the height of the pandemic, fall 2020, and ocouldn't have asked for better care than what he initially got. But, in summer 2021, the director, who had been working there for 30 years, left, and within 6 months, all the longterm managing staff (social worker, activities director, nursing director, charge nurses, even the business office manager) had *all left*, and many longterm nurses and CNAs had also left. The quality of care deteriorated rapidly. Previously we'd …

★★★★★

Positive

I am a friend or relative of a current/past resident

Both of my parents received outstanding care at Crestview Specialty Care! The team of caregivers gave compassionate, individualized care to both of them on separate occasions more than 5 years apart. The food was nutritious, the facility was very clean, the activities were thought provoking and most importantly, the people were kind and helpful. Any questions we had were answered quickly and competently. We would highly recommend this care center.

Verified overview

What we know from public sources

Care options: Skilled Nursing
Operator: Not yet resolved
Public price status: Not publicly found
Last source check: October 21, 2026

Campus care settings

Skilled nursing

Crestview Specialty Care

65 CMS-certified beds · CMS CCN 165287

Classification and identity evidence

Why this community appears in these categories

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed September 16, 2026

CMS CCN: 165287 · Centers for Medicare & Medicaid Services · official source ↗

Facility-level payment evidence

Plans and public programs found in source records

These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.

Certified provider record

Original Medicare

Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing

Room-and-board coverage is not publicly confirmed.

CMS Provider Data Catalog ↗ · source dated August 1, 2026

Certified provider record

IA Medicaid

Payer: IA Medicaid · Service scope: Long Term Nursing

Room-and-board coverage is not publicly confirmed.

CMS Provider Data Catalog ↗ · source dated August 1, 2026

Payment-program records

Medicare and Medicaid information

Medicaid

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Medicare

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Official oversight

Inspection and quality records

Centers for Medicare & Medicaid Services1/5 overall CMS rating · 1/5 health inspection · 3/5 staffing · 13 recent-cycle deficienciesView the official record ↗

Coverage last checked October 21, 2026 via Centers for Medicare & Medicaid Services.

Questions to confirm with the community

Additional care fees: Not publicly disclosed
Move-in fee: Not publicly disclosed
Exact unit availability: Confirmation required

Crestview Specialty Care

About Crestview Specialty Care

2.9 out of 5 from 10 reviews

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am/was a resident of this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

What we know from public sources

Campus care settings

Crestview Specialty Care

Why this community appears in these categories

Skilled Nursing

Plans and public programs found in source records

Original Medicare

IA Medicaid

Medicare and Medicaid information

Medicaid

Medicare

Inspection and quality records

Questions to confirm with the community

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