Crimson Heights

Horrible Experience

It was a horrible experience. They were not changing my loved ones linens, or washing their clothes on a regular basis. They were not checking on my loved one. They were friendly but not helpful. They did not have any activities. We moved our loved one out this facilty, due to the asssited living side being closed.

This was a home setting and this was not what we were looking for for my loved one. We wanted a different environment and somewhere that my loved one would have more privacy.

Overall a good community

Crimson Heights is open and handicapped accessible so our loved one is able to easily get around inside the community as well as their apartment. However they are not the biggest fan of the food, and due to the covid restrictions the activities are still very limited.

Not very good experience for my spouse

I like to start positive also 1st very good location grounds are very clean but the service is not good I housekeeping and nursing aid staff and food service Food is always cold not good menu choice Never get bed linen changed he has to make his own bed physical therapy very poor Medication therapy takes forever and no one ever checks on him for regular routine checkups He feels like they just shoved him in a room and never checks on his progress of how he is doing.

pro and cons of facility and care

Pros: its a fairly new facility built in April 2019. Facility looks great and they have good therapy equipment and spacious rooms. Cons: Patient call lights not fully working, Don't attempt to call because you either get put on endless hold, disconnected, hung up on, or no one answer. In fact you might be dumped into an ext. that no one knows who it is since no one has ext. they only page or walk around to locate the person.

Quality and Lack of Care

I have a family friend that is currently in Crimson Heights in Humble. I always like to start with the positive. So for positive the place is a very beautiful location. However, there is tons of issues. If you put a call light on expect to wait anywhere from 60 minutes to 90 minutes just for someone to possible check to see what the light is on for. Then another 30 minutes or hour for the need to be address. They just finally put phones in patients room so if you don't have or want your cell up there to get stolen…