Guardian Angels By The Lake

I visited this facility

I toured Guardian Angels By the Lake. There were no big rooms, so I think that would put my wife off. There were a lot of little niches, maybe 3 or 4 chairs along the hallways. There were nice, intimate spots where they could chat together without being in a big dining room. There were cages with birds and a wonderful view of the swamp. Some of the other places had larger areas, and people herded into them. It gave me the creeps, but Guardian Angels by the Lake didn't have that. The staff that we saw was good.…

Would not recommend this place for your loved one. Communication is horrible, phone calls go unanswered and unreturned. Documentation/charting is insufficient if at all. Your loved can get moved to another level without justification/documentation. We were told residents have access to the gated garden/outside which is untrue. Residents need to be accompanied, which staff is in short supply so rarely happens.

I am a friend or relative of a current/past resident

I have my mom at Guardian Angels By the Lake. Their staff is amazing. My mom's room is bright and cheery, and she's comfortable. She's in a studio, but they also have apartments. They have a lot of different activities every day. They have a beauty salon, a garden, sitting rooms for families to visit, and birdcages so they can see the birds. She's in memory care. She says the food is really good.

I visited this facility

Guardian Angels By the Lake was very nice, and the staff was very nice when we came in for a visit. My sister-in-law knew somebody there, so she felt comfortable when that gal said that she loved living there. It's assisted living and they have just been remodeling the place, so it's been very nice. I like that it has a bigger kitchen area with a bigger living room. It's also very clean. I've only talked to the admissions staff, and the one that handles activities, and they were all very nice.

Called this facility numerous times and visited, took the tour. ALWAYS had to call them as they obviously were not interested in having my father live there so, they never returned my calls or called me back when they said they were going to. Very poor customer service. They seemed very apprehensive about having an Alzheimer's patient with sun-downers live in the memory care facility? This is quite common in this disease and I would assume that they would be more equipped and knowledgeable about the dimensions of d…

I visited this facility

Guardian Angels looks good, very clean, and very well cared for. It looked very nice. They had a big, nice, and clean dining area.