October 28, 2026 at 7:33 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
HAVENCARE AT VALERIE MANOR
1360 Torringford St, Torrington, CT
★ 2.28 reviewsRead reviews
About the community
About HAVENCARE AT VALERIE MANOR
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
2.2 out of 5 from 8 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
They may look appealing in pictures or tours but please don't let that fool you. With having someone that was on the rehab unit, I expect to see more caring staff. I don't. Housekeeping may be the only exception. I understand that all nursing homes are short staffed right now. But that's not an excuse to not answer call bells, to throw diapers on residents because they don't want to take them to the bathroom in a timely fashion, to ignore requests for pain medicine. These people are elderly and …
★★★★★
CriticalI am a friend or relative of a current/past resident
My father was in Valerie Manor, run by Athena Healthcare, for rehab after a fall back in May-June 2020. Everytime we visited he was in pain, crying or hungry/thirsty. My family and I would take turns visiting daily to keep an eye on my Dad through an exterior window because we could not go in due to Covid. We complained daily about his care and because he said he was in pain and could not feed himself. We found out his hand was broken after 2 weeks of asking them to check and see what was wrong, but only after call…
★★★★★
PositiveI am a friend or relative of a current/past resident
Valerie Manor is a very pretty location. It's an open area and they have great physical therapy. My father looked forward to working with the physical therapists there. There are two people per room or they might have a private room (my father was in a shared one). The CNAs were fabulous working with him and they remembered his name. The nurses were great, too. The social working staff communicated greatly with me. I am out of state and Valerie Manor, hands down, has been fabulous to work with. The front area …
★★★★★
CriticalI am a friend or relative of a current/past resident
All of the residents are drugged! My dad could barely keep his eyes open!
★★★★★
CriticalI am a friend or relative of resident
My mother had a recent stay in the rehab unit here, following a surgery. I understand that my mom is the type of patient that no one wants to deal with, but that does not excuse the horrible care she received. She was left lying in her feces for hours several times. On the rare occasion that she was changed, her hands were not cleaned. (Due to dementia she would touch it.) Physical therapy stopped having her walk daily about a month before she got out, saying she'd reached her potential, so she just stayed in …
★★★★★
CriticalI am/was a resident of this facility
This facility is a wonderful facility. the nurses are wonderful, work very hard to provide wonderful care. The only issue I had with my stay was the D.O.N. at the facility could be very rude to the staff and does not know how to speak to families, whom can be stressed during their families stay at this facility. She was very short with the staff and downright rude to my family member, while we were all inder a great deal of stress at the time of my stay, she made it more difficult. Besides our run in with her, my r…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 29, 2026
Campus care settings
Skilled nursing
HAVENCARE AT VALERIE MANOR
151 CMS-certified beds · CMS CCN 075332
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 29, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 15, 2026- CMS CCN: 075332 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
CT Medicaid
Payer: CT Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 29, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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